How to delete a backup folder and start again?

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Psrich99 wrote:

Have the exact same issue as your original post and read through the thread.  Deleted the NAS sync folder and the ReadySync folder it created on the host laptop.  The ReadyCloud client was uninstalled using the control panel SW uninstall, rebooted the computer then reinstalled the ReadyCloud client and it immediatedly tried syncing folders and failing - hadn't tried to set the sync folder up yet.  Rebooted the computer again and it stopped trying to sync until I set up the sync folder again.  This time it recreated the folders on the NAS and also the ReadySync folder on the host computer then gave a green check mark that the folder was sync'd.  Checked the folder on the NAS (can't open the link from the app) and it's completely empty.

 

Any other suggestions......can't get the system to recreate the backup as it thinks it has already been created.

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As it just so happens, the problem reared its ugly head again about a week to 10 days ago, and after uninstalling the ReadyCloud client using the Windows 10 standard 'Uninstall a program', I to had the green check mark appear that the folder was sync'd way too early - local folder has a lot of files in it and the backup was completely empty - so it was a real puzzle!

Then, had a brainwave (don't get those very often :smileywink:), and used another program I have to uninstall ReadyCloud client, but this program offers the choice of running a 'Powerful Scan' after a standard uninstall, which means it cleans out ALL traces of the program being uninstalled INCLUDING registry entries!  I then re-installed ReadyCloud client and recreated the sync folder and it worked!

NB: If it doesnt work the FIRST time after installing ReadyCloud client - on mine it said something like 'folder already exists' - either try logging off and back on again in Windows, or if that doesn't work, do a reboot.

Program I use is called 'IObit Uninstaller' http://www.iobit.com/en/index.php but I guess any uninstall program that will COMPLETELY remove all traces of program being removed should work.

H.T.H.