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Forum Discussion
Ready Cloud Desktop App for Mac - Cannot log in
I've been having a terrible time connecting to our server using the ready cloud desktop app for mac, but starting today i am getting this message. if i log in through the website, everything is w...
Hello Deniro,
Any update?
It's been a few days now.
hello all
The ReaydCLOUD engineering has already updated latest ReadyCLOUD client for Mac in ReadyCLOUD portal,this version fixed account sign in issue.
Hello Deniro,
Sorry to insist but I've just downloaded the "new" version (ReadyCLOUD 1.4.739.165 from 23/11/2016) from the portal. But still have the same problem.
Actually I already had this version installed on my system. So, it seems that the "new" version on the portal is not that new.
Could you provide a direct link to the version that fix the account sign in issue. Thanks
Hello Komm_it
Please wait a couple hours then try download again because there should be some delay in server synchronization.
Hi Deniro,
Thanks for taking the time to respond to the thread. I remember this being an issue previously also and that it was fixed but this is the same problem revisited I fear on a diferent version of the app software.
I just downloaded and re-installed the app from the readycloud website and the same issue is occurring so I believe i have the latest version...
I can log into readycloud from a web browser no problems and when I look in finder or use the ip add, I can access the shares but its the app that is not working on mac OS 10.11.6 in my case... the app is working on iOS on both my phone and ipad...
I'm afraid that info is all I can add as I'm baffled with the issue... here's hoping it gets sorted soon as its a pain...
Have a good day,
Adrian
What is the version number for the fixed version? I downloaded and installed the readycloud app from the portal, but it still says that it's version 1.4.
However, when you use the in app updater, instead of saying that you have the up to date version of the software, it gets stuck on "checking". This is different than it was a day or two ago.
Went to the website and downloaded ReadyCloud for Mac, Version 1.0.634.
I deleted the old ReadyCloud with the prefs, etc., re-started and installed the above. Still got the same error message. The pull-down shows version 1.0 and I too, find when I have it check for updates, it never stops checking. What did Netgear fix???
I have an RN102 and did not find your RC version 1.4
Hi skerfoot,
The latest version of readyCLOUD I've downloaded form the welcome page of readycloud.netgear.com is version 1.5.764.173.
Be aware that this version is only compatible with MacOS 10.12 and above.
This is a bummer since quite a few of my customers are still running MacOS 10.11.6 and are enabled to use the latest desktop app.
Look like this has changed now. The version I downloaded about 4 hrs abo was v1.4. Just now went to the ReadyCloud site, downloaded the app and installed v1.5.
Opening the app connected to my NAS properly. Looks like the problem is fixed!
Thanks
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