Forum Discussion

Aspirant

May 09, 2018

ReadyCloud error listing folders

Hello, I have an issue using ReadyCloud with a RN212 (6.9.3). It's a new one. I've created shares, users and readycloud users with all the necessary rights. Everything works but the readycloud!...

ReadyCLOUD Portal

Marc_V

NETGEAR Employee Retired

May 10, 2018

Hi Cronos_IT

The users needs to be invited to ReadyCloud once you have shared the folders on your ReadyNAS, they will have to create a MyNETGEAR Account to be able to login and see the shares. If a user already has an account then they will just need to login to the ReadyCloud portal to confirm the invite.

Also, setting up share access is a bit different from local users and for ReadyCloud users. You will have to set the permissions for local users under the share settings and for ReadyCloud under the Manage tab. You can check here

When your users login to the ReadyCloud portal or App do they see the NAS? If you can provide me a screenshot of your ReadyCloud users and also the Manage tab on ReadyCloud portal then we can check if there are any settings that needs to be changed.

Regards

Cronos_IT
Aspirant
May 14, 2018
Hi,

I've invited users, registered the accounts and allowed them to read and write the shared folders.

The NAS is visible, but the folders aren't.

For the test i have registered an account with the same access to different NAS i manage. The other NAS are OK (RN212 with the same rights).
- Marc_V
  NETGEAR Employee Retired
  May 14, 2018
  Hi Cronos_IT
  
  You may want to try and update to 6.9.4 Beta. This resolves issues with ReadyCloud.
  
  Regards
  - Cronos_IT
    Aspirant
    May 15, 2018
    Hi,
    
    I've upgrade to 6.9.4 Beta and there is the same issue.
    
    I have take a snapshot :
    
    In the app you can see the NAS-TEX (RN212 with readycloud malfunction) with the readycloud main account : Folders are presents.
    
    In Chrome you can see the NAS-TEX with no folders. There will be at least "Commun" and "Rennes", the rights are checked in readycloud and on the NAS.
    
    As you can see, the NAS-MJC show some folders. It is the same model and the same method to share folders... The same Internet provider, the same model of router and the same configuration...
    
    What do you think about it? (I'm lost...)