Forum Discussion

Aspirant

May 09, 2018

ReadyCloud error listing folders

Hello, I have an issue using ReadyCloud with a RN212 (6.9.3). It's a new one. I've created shares, users and readycloud users with all the necessary rights. Everything works but the readycloud!...

ReadyCLOUD Portal

Cronos_IT

Aspirant

May 14, 2018

Hi,

I've invited users, registered the accounts and allowed them to read and write the shared folders.

The NAS is visible, but the folders aren't.

For the test i have registered an account with the same access to different NAS i manage. The other NAS are OK (RN212 with the same rights).

Marc_V

NETGEAR Employee Retired

May 14, 2018

Hi Cronos_IT

You may want to try and update to 6.9.4 Beta. This resolves issues with ReadyCloud.

Regards

Cronos_IT
Aspirant
May 15, 2018
Hi,

I've upgrade to 6.9.4 Beta and there is the same issue.

I have take a snapshot :

In the app you can see the NAS-TEX (RN212 with readycloud malfunction) with the readycloud main account : Folders are presents.

In Chrome you can see the NAS-TEX with no folders. There will be at least "Commun" and "Rennes", the rights are checked in readycloud and on the NAS.

As you can see, the NAS-MJC show some folders. It is the same model and the same method to share folders... The same Internet provider, the same model of router and the same configuration...

What do you think about it? (I'm lost...)
- Marc_V
  NETGEAR Employee Retired
  May 16, 2018
  Can we request for the logs, you check the guide on the signature.
  
  This happens on different browsers right?
  
  Regards
  - Anonymous
    May 16, 2018
    This issue should be caused by MyNETGEAR account which has more than 32 charactors,ReadyCLOUD dev is working on the issue and the issue will be addressed in the next firmware release.