Forum Discussion

Aspirant

May 27, 2016

ReadyNAS Online (VPN Disconnected) Windows and Android

Still having issues with this, and really need help in resolving. On 5/18 I upgraded my RN214 to firmware 6.5.0. My cloud account has been migrated with my Netgear account. The Windows client is vers...

Aspirant

May 28, 2016

Richstevenson.Com is the one that stopped working after the update. Gmail.Com is the new one that works.

JennC

NETGEAR Employee Retired

May 28, 2016

Hello RichStevenson,

I see, I thought it was using a non .com domain because recently I have been seeing some users with non .com getting problems.

Probably something went wrong or did not kick in when its old account migrated to myNetgear. Can you check that account that does not work at readycloud.netgear.com and try to upgrade it again? Or maybe invite that account as another user to see if it will be able to see you NAS.

Regards,

RichStevenson
Aspirant
May 28, 2016
Yeah I tried that last night with no success. It just won't work any longer with the original account. If I try to use the old account on RC now, it says no devices registered as expected.
- RichStevenson
  Aspirant
  May 28, 2016
  Just noticed this message on the Manage tab of readycloud. Any idea? Doesn't seen to be affecting anything.
  - JennC
    NETGEAR Employee Retired
    May 31, 2016
    Hello RichStevenson,
    
    Thank you!
    
    Please do me a favor to collect more information.
    
    For the user with the issue, please ask them to do this:
    
    Before signing in, click Ctrl + |, the Dev Tools should show up, click “Enable” button at the right top corner.
    
    Now sign in, and get the error.
    
    Back to the Dev Tools, there should be some entries with red X mark on the entry, click “+” sign next to it to expand, then copy the screenshot with the entire error message details to PM me.
    
    Pm me the results and your ReadyCloud account name.
    
    Regards,