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Solved
RN102 Ready Cloud APP trouble
Hi, I'm having trouble with the Ready Cloud application for Windows since last week. Just so you understand the situation, you have to know that my RN102 is not in my house, but at my friends, fe...
The servers are getting security updates from time to time to be protected from vulnerabilities and threats.
While we do not specific changes made, it is possible that the servers are now blocking/limiting Windows 7 OS due to lack of security updates since support has ended already for this version.
As much as we would like to it might be already a limitation for Windows 7 OS. If there are any findings we will surely provide it here.
IMO, it will best to get the OS updated.
Thank you too.
@ParisHeri
Welcome to the Community!
Have you rebooted the NAS as well? Have you tried toggling the ReadyCloud sevice and check if Internet and Service has checkmarks under the Cloud tab?
Hey there ! Thanks for the quick reply.
The NAS was rebooted, no success here.
I saw the tip of switching ON/OFF the ReadyCloud service under the Cloud tab on an other topic, so I tried that yesterday on local network (at my friends house), but no improvments.
While doing that, The 'Internet' and 'Service' had green checkmarks.
- The website works. The app doesn’t.
We tested it on a Win7 box but all seems to be fine. Were you able to save an older version of ReadyCloud app? or try to reinstall the app you have?
the app has been working fine for years then all of a sudden stopped working last Thurs/Fri. I removed and reinstalled with version 1.20 (latest one). No change...still doesn't work.
Windows 7 users do you have this update? The issue might be with TLS. If you have TLS1,1 or 1,2 enabled and still getting issues please let us know.
yes, the update is on both of my systems and it still doesn't work. Something changes on netgear's end late last week to cause the app to not work on Win7 systems. Any idea what changed?
Hey ! I'll check to see if I can re install version 1.19 (actual 1.20) of the app, see if it's better.
About TLS update, I don't know what it is. Do you know where I could go to see if it's installed on my computer?
A priori, I think I don't have it. But if you know a certain way to check it, I'm all hears.
Are you on Win7 SP1? Not really sure what changed but again we have tried to connect using a Win7 box and all seems to be fine. This link might help as well on checking/updating your Win7,
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