Forum Discussion

Aspirant

Oct 10, 2016

Solved

"Something is preventing the ReadyNAS from connecting to the ReadyCLOUD server."

I have upgraded two of my ReadyNAS104 devices to 6.6.0 and can't get either of them to join to my MyNETGEAR account. I have factory reset both of them, added the Google DNS addresses, turned off ...

ReadyCLOUD Portal

mdgm-ntgr
Oct 11, 2016
One of your units has a bad disk.

The ReadyCLOUD user must not share the same email address as a local user. Did you configure some local users to have the same email address?

Damien29

Aspirant

Oct 11, 2016

Thank you both - success!

I created a new ReadyCLOUD account with a different email address to my MyNETGEAR account and was able to add both RN104s to it.

Mind you, I'm now the proud owner of two "Single Sign On" MyNETGEAR accounts, one account - 12189303 - with all of my products registered to it (apart from the one that I bought secondhand), and one - 34214231 - brand new account...

(In relation to the bad disk, I added a fourth 3TB disk to my RN104 about 20 hours ago. I've seen a couple of information messages about high reallocated sector count, but no warnings or errors so far. The RN104 is currently showing "Reshape data 54.46%". I was planning to wait another 20 hours until it completed 'reshaping' before deciding whether I'd bought a faulty disk. Should I give up now?)

mdgm-ntgr

NETGEAR Employee Retired

Oct 11, 2016

What are the SMART stats for that disk?

Damien29
Aspirant
Oct 11, 2016
It's not reporting through SMART yet and I'm afraid I don't know a way around that. Hovering over the disk on "Volumes" gives:
- mdgm-ntgr
  NETGEAR Employee Retired
  Oct 11, 2016
  That's a disk model with very high failure rates.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Oct 18, 2016
    Did you replace the bad disk? I would suggest getting a different disk model if possible e.g. the WD RED or SeaGate NAS.