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Forum Discussion
VPN Disconnected on Windows 10 Pro
I've piggy-backed onto a similar issue in the ReadyCLOUD Portal forum, but thought it best to open a new discussion on the Desktop client forum. See here for history:- https://community.netgear.com/t...
Hello clnock,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
Apologies, been on holiday since 22nd July. I've now had chance to look at your comments. I can confirm that I can access the NAS through the ReadyCLOUD portal. I am using BitDefender AV and Windows Firewall on one PC and have McAfee Internet Security on all my other devices.
On the PC, I've disabled BitDefender but am unable to disable Windows Firewall as it's a domained PC and Windows Firewall is controlled by group policy. However, I've confirmed that 'ReadyNASRemote' is allowed through Domain, Private and Public networks. This did not work on the PC, the ReadyCLOUD application on the PC still shows 'Online (VPN Disconnected)'.
All four of my other Windows 10 Pro devices are not domained, I've disabled McAfee Internet Security completely (both Firewall and AV components) on all four devices but these also have the same error 'Online (VPN Disconnected)'.
On my one device running Windows 10 Home, this has McAfee Internet Security installed and ReadyCLOUD runs and works without issue with McAfee Internet Security installed. On my Windows 8.1 laptop, also with McAfee Internet Security installed, ReadyCLOUD also runs and works without issue.
Hello clnock,
Is the NAS integrated to the domain? What error message are you getting on the ReadyCloud client?Regards,
Marty_M
NETGEAR Community TeamHello clnock,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community TeamHi Marty,
I did reply, but for some reason the post has disappeared. I also replied to your private message. The update is below:-
Hi Marty,
It isn't. This NAS (RN104) is in my home, although we do have three other ReadyNAS (RN3220) on the domain. We don't use ReadyCLOUD on the RN3220s, these are used to store backups and server replications. The RN104 contains all of my business documents as well as my own personal documents and photos, which is why I need to access if from my work PC. Up until 3-4 weeks ago, it had been working perfectly fine for over a year. I've gone as far as doing a full Windows reset on my work PC and one of my Windows 10 Pro laptops to troubleshoot.
As a temporary measure, I created a LAN to LAN VPN between the SonicWALL firewall in the office and my DrayTek 2860 router at home which allowed the ReadyCLOUD client to connect 'locally' as it does on my home PC. I've had to remove this VPN for security reasons so I'm back to a non-functioning ReadyCLOUD client.
I've also tried disabling all of the security features on the SonicWALL firewall to troubleshoot, this didn't resolve the issue. The SonicWALL log doesn't contain any blocked or dropped packets from my PC when communicating with your servers. A wireshark trace also turns up nothing, your servers at Amazon are acknowledging and responding fine.
There's no specific error on the client other than 'Online (VPN Disconnected)'. I've inserted a screenshot of the message below. This is exactly the same message seen on my other Windows 10 Pro machines.
Regards,
Craig.
As a further update, my ReadyCLOUD client updated to v1.16 today but that hasn't resolved the issue.
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