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Forum Discussion

Alex_CCIM's avatar
Alex_CCIM
Apprentice
Feb 23, 2017
Solved

8th Channel not able to be viewed on PC desktop program

Hello All,   I just purchased the 8th channel (camera) for ReadyNAS Surveillance on my RN214. The Surveillance Configuration sees the 8th camera. I have fully set it up. It shows that it is live an...
Surveillance
  • JennC's avatar
    JennC
    Feb 27, 2017

    Hello Alex_CCIM,

     

    Have you tried reinstalling the desktop app? Or, maybe turn off one of the 7 already existing cameras then see if this last one you joined in gets the same results.

     

    Regards,

Alex_CCIM's avatar
Alex_CCIM
Apprentice
Feb 25, 2017
JennC,

4 cameras are D-Link DSC 5222LB, 4 cameras are D-Link DSC 2330L. The 8th is a 2330L. The RN214 is 6.6.1. I really think it is a bug in the Surveillance PC Remote Live Viewer software. It is version 1.4.0 and copyrighted 2012-2013. I would think that NUUO would have a later version available.

Regards,
-Alex
JennC's avatar
JennC
NETGEAR Employee Retired
Feb 27, 2017

Hello Alex_CCIM,

 

Have you tried reinstalling the desktop app? Or, maybe turn off one of the 7 already existing cameras then see if this last one you joined in gets the same results.

 

Regards,

  • Alex_CCIM's avatar
    Alex_CCIM
    Apprentice
    Feb 27, 2017

    JennC,

     

    I have changed the cameras around and it is always channel 8.  I can't find the install software to re-install.  Can you provide a link?

     

    Thank you,

    -Alex

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Feb 27, 2017

    Hello Alex_CCIM,

     

    It can be downloaded from ReadyNAs Surveillance downloads.

     

    Regards,

    • Alex_CCIM's avatar
      Alex_CCIM
      Apprentice
      Feb 28, 2017

      Good news!  I was able to fix the problem by installing the software on another company.  It worked at the 2nd computer.  Knowing that, I un-installed the software from my system, I re-installed it.  I deleted the Server from the software configuration and re-installed the Server settings.  After all of that, I was able to pull up the 8th channel.  I appreciate your help.

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