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Forum Discussion
Data Recovery on a RN528 with X-Raid configuration
Hello All - I have an RN528 that is less than 5 years old. I have lost all power to the unit except for the ethernet port LEDs in the back (they still flash). The internal fans do not run, the driv...
Hello Anisha - Thank you for replying to my inquiry.
I am interpreting the question 'Could you please tell me the last configuration you pushed into the NAS' to mean what is the latest OS software version. I think I had updated to 6.10.9 in June, and the system was working fine up until a week ago when it just would not power on one day. My apologies if this is not what you meant.
I have tried other power cords, but there was no improvement.
The SN is 4VB374E30000E. The unit is still within warranty until May of 24, but Netgear will not honor the warranty as I am not able to find the receipt. I registered the product at the time of purchase and thought that I had included a copy of the receipt, but Netgear states otherwise. So warranty options are not in the cards for this issue.
Thank you for your time.
nasmmx wrote:
The unit is still within warranty until May of 24, but Netgear will not honor the warranty as I am not able to find the receipt.
If you purchased it on-line, you might want to check with the seller. FWIW, If you have an account with the seller, the order history should still be there.
I purchased it from a (Brick & Mortar) Fry's electronics, but they went out of business not long after I bought the NAS unit. So that is another dead end.
Thank you for the suggestion.
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