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Forum Discussion
Data Recovery on a RN528 with X-Raid configuration
Hello All - I have an RN528 that is less than 5 years old. I have lost all power to the unit except for the ethernet port LEDs in the back (they still flash). The internal fans do not run, the driv...
nasmmx wrote:
Netgear is refusing to assist in resolving this issue, so I am writing the hardware off as a loss. My immediate concern is the data stored on the drives. Are there any suggestions out there as to how to recover the data? I have no reason to believe that the drives are bad. They are all less than 3 years old and have had little use, and they were showing in good health before the unit stopped turning on. The NAS is configured in X-raid mode. I am thinking that I just need to replace the power supply (if that is possible). If not I am open to other suggestions.
Netgear's data recovery service might be an option if you can reach it - but everyone here who has attempted that in recent months hasn't been able to get it.
The hardware warranty on the RN528 is 5 years in the US, so it would be useful to follow up with AnishaA with the serial number, so she can look into why Netgear is refusing a warranty replacement. One possibility is that you do need to purchase it from an authorized reseller. Another is that the warranty doesn't cover used equipment.
If you can have a way to mount the disks in a Linux system (or a PC that you can boot up from linux using a USB drive), then you can mount the array manually and off-load the data. 8-bay USB-C enclosures are in the $300-$400 range on Amazon (US).
It is possible to replace the power supply, and it does sound like that is a likely cause. I'm tagging Sandshark to get his thoughts.
Hello Stephen - Thank you for the reply.
I responded to Anisha with the SN, but I am not holding my breath on the warranty. Netgear requires a copy of my receipt and I have little hope of finding it since I bought the unit in 2019.
I do not have a Linux system, but I am intrigued by the suggestion. I would like to look into the option a little further, so if you have any suggestions on sources I might read to provide some details, I would be very grateful.
Thank you again for the reply and for forwarding this to Sandshark.
I have some hope that I may be able to salvage this wreck.
All the Best,
Mick
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