Genie Marketplace RN314

6ril wrote:

I'm having trouble of the same kind, I think I just bought a readyNAS 104 and everything about APPS is just NOT working! The very ridiculous website genie marketplace (how can someone still make such a dodgy website? it's like back in the 80's) is just telling me : NO DEVICES FOUND My Firmware is 6.0.4 And if I go to APPs nothing is showing up, nothing in available and nothing in installed .... NOT EVEN ReadyPHOTO which seems to be there (got an icon on the System page) Netgear support is not helping me at all, all they were able to say was " install 6.0.4" (which was already installed) .. So i told them I got it already and now they just wont reply. I even tried the livechat, aand I got someone taking control of my computer via Teamview, just to multiple the account on genie with all my email addresses, for nothing, messing up my password ..etc. A total waste of 2 hours that finished with that support lady telling me that they will contact me back soon (4 days ago)... they never contacted me.

I had the exact same issue today on my RN516. Called NTGR support took my information and in a few minutes received an email that my "Controlpoint" was deactivated from the Genie Marketplace. Once that was done I was able to login to the Genie Marketplace and my device was activated and the apps tab worked as designed.