NAS Plex server

Hello StephenB 

Today I cannot even access my NAS2 either using the browser or Readycloud. 

Before beginning SSH I ensured I had no browser windows connected to the NAS2. No windows explore windows open. Readycloud sign out. Then I implemented SSH. 

One drive images grabbed the day before. 

Firmware 

https://1drv.ms/u/s!Ak789NvNyMQ3orwx_hQWc4rVA77FFA?e=geCu0x

Example list of the folders missing

https://1drv.ms/u/s!Ak789NvNyMQ3orwzg5-oTdm4MMnLHA

Example of what folders are listed

https://1drv.ms/u/s!Ak789NvNyMQ3orwyOe_TST5A6b_bkw

The data was there yesterday despite folders not being listed. I suspect the data is present. 

Attempts to connect using browser.

Hmmm… can't reach this page

192.168.1.132 took too long to respond

Readycloud image of available NAS's

https://1drv.ms/u/s!Ak789NvNyMQ3orw0CjHN_VLxM8S6xQ?e=EkAnVN

I have to say this is exactly what happend before when I updated the fireware. Ever since I updated the firmware to the latest version my NAS hasn't worked correctly. Even a factory reset appears to have not solved the problem.  Although NAS3 is exactly the same model the latest firmware appears to work without issue. 

Yesterday after SSH I did reboot the NAS2 device a couple of times and the NAS did boot. Now the NAS cannot be turned off. I have got the NAS to boot but message flashing data degraded.

https://1drv.ms/u/s!Ak789NvNyMQ3orw11Il_kqR-KnJ5Fg?e=1d9979

Hello StephenB 

NAS2 recovery data 0.55% - stuck for more than 4 hours.

I'm wondering if disk 4 is an issue. Disk 4 light not lit. Yesterday I checked NAS System/Volume and all appeared well (all disks blue).

Clearly something is very wrong. 

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CABird_UK wrote:

 

NAS2 recovery data 0.55% - stuck for more than 4 hours.

 

I'm wondering if disk 4 is an issue. Disk 4 light not lit. Yesterday I checked NAS System/Volume and all appeared well (all disks blue).

 

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It could be a disk problem (and potentially more than one disk).  Though data recovery can't happen if one disk is completely failed (and not replaced), so this is a bit confusing.

Can you connect the disks in a Windows PC (either connecting with SATA or a USB adapter/dock)?  Then you could check them with vendor tools - Seatools for Seagate, and Lifeguard for WDC.  WDC has a newer "Digital Dashboard" software package which looks nicer, but I've found that Lifeguard gives more information.

A mismatch between the actual shares and the share list in the Web UI generally means something has corrupted the NAS configuration files.  You can damage the configuration files accidentally using ssh - but if you somehow did that, the screenshot you posted didn't show it.  There are other ways this could happen though, and I don't see how the data recovery issue could have been triggered by your use of ssh.  So I think something else is wrong, and the checking the disks is the right place to start.

Hello StephenB 

I have implemented your recommedation. 

Disk check suggests all OK with disk.

I reinserted the disk. Recovery now 96% past the 55% and still flashing away hopefully completes.  

Even if the NAS does complete do you think the disk might be the issue? The NAS has never made any indication the disk is or is about to fail.  When the problem first occurred a month ago I did check all the disks. All OK at that time. 

I clearly misunderstood the xRAID. I thought the NAS would continue to work with three disks. My Netgear Ready NAS NV+ certainly works that way. 

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CABird_UK wrote:

 

Disk check suggests all OK with disk.

 

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What test did you run?  The "short" test is really just a confidence test.  You really need to run the full test.

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CABird_UK wrote:

 

Even if the NAS does complete do you think the disk might be the issue? The NAS has never made any indication the disk is or is about to fail. 

Disks are always on my list of things to check.

Frontview actually provided more information on disk health than OS-6.  Something I wish they'd kept from the old system.

There are several options for maintenance in the volume settings tab - disk test, scrub, balance, and defrag.  I have a schedule set up to run one each month, and I periodically download the log zip file and look at the SMART stats. The disk test and scrub do a good job of exercising the disks, so part of the idea in running them regularly is to get an early warning on disk problems.

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CABird_UK wrote:

 

I clearly misunderstood the xRAID. I thought the NAS would continue to work with three disks. My Netgear Ready NAS NV+ certainly works that way. 

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It will run on three disks.  At the moment, it appears to be resyncing - likely the OS partition, but it's hard to say without wading through the logs.  But I believe that reconstructing the OS partition happens (if needed) as part of the boot process.  It's hard to say why that was needed (or why it is taking so long).

Some drives start out working and then slowly die due to heat or some other factor.  In that case, the NAS will see the drive at boot and start a re-sync, but it will become labored or fail as the drive has more and more problems, which likely occur faster due to the extra stress of the sync.

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Sandshark wrote:

Some drives start out working and then slowly die due to heat or some other factor.  In that case, the NAS will see the drive at boot and start a re-sync, but it will become labored or fail as the drive has more and more problems, which likely occur faster due to the extra stress of the sync.

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That's certainly possible.

Hello StephenB Sandshark 

Disk might have suffered from heat given the hot weather we are experiencing. 

I'll wait for the disk to complete or appear to complete.

I will purchase another and replace it.

Hopefully that will resolve my issues. It must be the disk as my other NAS's work perfectly.  

Thank you. 

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CABird_UK wrote:

 

I will purchase another and replace it.

 

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I wouldn't assume that it is disk 4.  I'd look at the log zip, and then also run the disk test from the volume settings menu.

Hello StephenB 

Disk still resyncing mode 40%. 

On the positive side I can access admin webpage. However I do get a 'Netgear NAS Error code 1001000022' One Drive log file link <redacted>

Checking settings FTP and Anitvirus services were off. I have reactivated these services. Share folders still missing but disks suggest the data is present.  

Despite full HDD tests pass I have purchased a replacement disk and will replace when the disk arrives.

Best wishes

Christopher

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CABird_UK wrote:

Hello StephenB 

 

On the positive side I can access admin webpage. However I do get a 'Netgear NAS Error code 1001000022' One Drive log file link <redacted>

 

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It's best not to post the log zip publicly, as there is some privacy loss when you do that.  I've redacted the link.

Disk 4 did have one command timeout - not clear why, but that is what triggered the resync.  Since it is new, you could probably exchange it with the seller (instead of simply buying another).

The data does appear to be there, but the share configuration files are definitely damaged.  Systemd-journal.log is flooded with these errors:

Jul 20 04:04:58 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:00 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:02 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:04 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:06 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:08 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
Jul 20 04:05:10 NAS2 readydropd[6219]: DEBUG:readydropd.c:650 Reload Share configs
...

Email alerts are not properly set up - the NAS is trying to send you emails, but those are failing.

Also, I can see what you entered in ssh - those commands would not have damaged the share configuration files (or done other damage).  The OS partition isn't full, so that didn't cause the damaged configuration either.

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CABird_UK wrote:

 

Checking settings FTP and Anitvirus services were off. I have reactivated these services. 

 

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In general you seem to have quite a few services enabled that I don't think you are using.  I suggest disabling services you don't use - that reduces the memory needed by the NAS, and also is best practice for security.

• If you don't use a Mac, then disable AFP. 
• I doubt you are using NFS (it is only used by other linux systems), so I'd disable that also.  Similarly you should disable rsync. 
• If you don't actually use FTP, you should disable it too.
• Since you are using plex, there is no need to enable DLNA (Plex has it's own DLNA server built in).  
• You likely aren't using iTunes, so that is another one to disable.
• File search also takes a lot of resources to build and maintain the file index, and it only allows you to search for files in the admin web ui.  If you don't actually do that (or do it rarely), I'd also disable that one. 

Antivirus is a bit of a toss-up.  If you have Antivirus protection running on your PCs, then you probably don't need it on the NAS.  Though if you allow others to write to the NAS with ReadyCloud, then you probably should leave that enabled. 

However, I would have left it off until the resync completed - the scans can slow down the resync.

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CABird_UK wrote:

Share folders still missing but disks suggest the data is present.  

 

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So the puzzle here is what to do about the missing share folders.  I don't think using ssh yourself is a good idea - I don't think you have enough technical knowledge and experience with command line interfaces to attempt it.

That leaves two other options:

• You could do yet another factory default.  That is free, but will take quite a bit of time and labor.
• You could engage paid netgear support via my.netgear.com.  They can repair the share configuration remotely.  Ideally you'd get per-incident support (which is cheaper than a full support contract).  JohnCM_S or Marc_V (Netgear mods here) might be able to facilitate this for you.

Hello StephenB 

Thank you for your feedback. 

I will implement your recommendations. 

Paid incident support is the option I shall go for.  I'd like to know how to use SSH. Ideally I'd like to use NAS1 to back-up Plex to backup to NAS2. Ideally backup includes the Plex database as well. Not sure that is possible but if it was that would be a great time saver. 

Recover data 41.36% (appears stuck). 

Will replace the disk when it arrives and return the questionable disk. 

Thank you. I really appreciate your efforts to resolve this.  

Hello @JohnCM_S or @Marc_V 

@StephenB  suggested I reach out to my.netgear.com. I did this but I cannot find an option to purchase per-incident support as he suggests. I can  only purchase a yearly contract. 

I own Netgear 1x ReadyNAS/ NV+ & 1xNAS104  & 2xNAS 214. A total of four. I do have eSATA expansion HDD connected to the NAS104 and the NAS 214's. 

One of my NAS 214's I have lost all the share folders. The data is there. I keep getting an error, see image. Also Readycloud won't connect to the NAS (online VPN disconnected).

I replaced the drive that I believed caused the issue and I have resynced the drives. I do not run my NAS 24/7.

I require help to re-build the following shares.  I can provide the logs if you require them. 

WKS02-Art

WKS02-Classic_Drama

WKS02-Comdey

WKS02-Crime

WKS02-Drama

WKS02-Factual

WKS02-Films

WKS02-History

WKS02-Light_Entertainment

WKS02-Nature

WKS02-Science

The NAS 104 is my original Plex server. My second NAS 214 is the Plex backup for NAS 104 Plex.

I have a second NAS 214 mainly SCSI . 

I'm wondering if I should use the second NAS 214 as a Plex backup. I will have to change the drives to match the size of my backup NAS 214 and then use the NAS 104 for SCSI etc.  I have purchased the drives to do this. I'm awaiting delivery. 

Ideally I'd like to be able to automate back up of the Plex data base to my backup NAS. Currently, I have to laburiously manually add video graphics etc. Extremely time consuming. 

How can I purchase per-incident support help?

Thank you. 

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CABird_UK wrote:

How can I purchase per-incident support help?

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DaneA :  Is this something can you help with?

CABird_UK,

I inquired your concern about purchasing a per-incident support contract to the NETGEAR Support Team and found out that this is not available anymore.  The 1-year support contract is the least that can be purchased.  

Regards,

DaneA

NETGEAR Community Team

Hello DaneA 

Thank you. 

Hello DaneA 

Tried multiple times to purchase one year support using PayPal and fails repeatedly. 

I have made Paypal purchase earlier today without an issue. 

Message reads prior to purchase  'New plan does not have a rate schedule with a currency matching the account's currency.' 

My account details are registered to UK. 

Any thoughts as to why? 

Thank you. 

CABird_UK, 

I apologize for the late response. :(   I just logged in back today. 

I have made Paypal purchase earlier today without an issue. 

Just to verify.  If you were really able to successfully purchase the 1-year support contract using Paypal, were you able to open a support ticket with NETGEAR Support?  

Message reads prior to purchase  'New plan does not have a rate schedule with a currency matching the account's currency.' 

Not sure if this error message refers to Paypal.  I will need to inquire this with the NETGEAR Support Team. 

Regards,

DaneA
NETGEAR Community Team

Hello DaneA 

I couldn't pay using Paypal. I tried many times over days. 

Despite tthe considerable inconvenience I have implemented a factory reset. 

The issue remains to copy the Plex data base from one NAS 214 to another NAS 214.  Once that is done the issue is resoloved.

Given support plan year options to resolve the Plex database issue this would be expensive given plans are linked to one unit and in all likleyhood I will probably not require support again during the support contract period. For cases like this I think Netgear should reconsider per incident support options again. 

Thank you. 

CABird_UK,

I found out from the NETGEAR Support Team that Paypal is not supported as of now.  You can only make payments using either Mastercard or Visa credit cards.  

As of now, there are no plans of bringing back the pay-per-incident support contract.  

Regards,

DaneA

NETGEAR Community Team

Hello DaneA 

When replacemnt time comes I may have to think of purchasing another companies NAS. Flexiable support is a necessity. 

Thna kyou so much of your help. 

Christopher