Forum Discussion

Tutor

Nov 05, 2019

Surveillance playback (.php) page suddenly unavailable. How to retrieve video recordings manually?

Hi, hope someone has help available. I have been using Readynas Surveillance for years without any issues. However suddenly without any reason (no changes made to software or NAS drive itself) th...

JohnCM_S

NETGEAR Employee Retired

Dec 03, 2019

Hi xbmcgotham,

I inquired this to L3 but they were not able to provide me the specific folder locations that you have to delete to remove all traces of Sureveillance. If you have a spare disk, one thing they suggested is to try removing the disks from the NAS (label them with their corresponding bay) then insert the spare disk to the NAS and install the Surveillance. Check if you will encounter the issue or not.

Regards,

xbmcgotham

Tutor

Dec 04, 2019

Hi JohnCM_S

Thanks so much for asking around for me!

I will have a look around for a disk. :-)