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Forum Discussion
Redwolf
Apr 27, 2017Aspirant
ReadyNAS 104 running 6.6.1 amazon deleting files
I just read a post here which claims this problem was discovered and then solved in 6.6.1. It is not. I have been syncing to amazon for a few months, with a fear that this would happen, and ...
mdgm-ntgr
Apr 29, 2017NETGEAR Employee Retired
Any writes done to the volume whether automatically (e.g. snapshot creation/deletion, scheduled volume maintenance, the system cleaning up after deletion etc.) or by you manually reduce the chances of recovering deleted data. So as mentioned it is important to get the volume mounted read only ASAP if you want to attempt to recover data.
Redwolf
Apr 29, 2017Aspirant
Amazon stores deleted versions for 30 days. I have just been recovering the files I need from their interface. The point is that this should not be happening in the first place. the readynas should not be moving files that are active.
- StephenBApr 29, 2017Guru - Experienced User
Redwolf wrote:
The point is that this should not be happening in the first place. the readynas should not be moving files that are active.
When we see reports of data loss here, then recovering the missing files of course becomes our priority. If you had said "I am getting the files back" or something similar, we wouldn't have worried about read-only booting.
As far as the root cause goes, there are fixes to Amazon cloud in 6.7.1 (and nothing in the 6.6.1 release notes). More than likely the original fix simply didn't make it into 6.6.1. In any event, normally Netgear focusses their bug-fixing on the current release.
But more fundamentally, two-way sync isn't suitable for backup - and unfortunately that's all that ReadyNAS has at the moment.
- mdgm-ntgrApr 30, 2017NETGEAR Employee Retired
Bi-directional sync is great for having access to your data on all your devices. As StephenB mentioned it isn't a backup.
Feature Requests should be posted in the Idea Exchange.
- RedwolfMay 01, 2017Aspirant
Forget the fact that I am using amazon as a backup. MY FILES ARE STILL BEING DELETED.
Regardless of my usecase, there is no reason my files should be getting deleted. It just happened again RIGHT NOW. While I was working in premiere pro, a video clip that I had added to my timeline 20 minutes ago now is now showing as offline because amazon deleted it and resulted in a deletion on my NAS.
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