Forum Discussion

Aspirant

Oct 23, 2016

Solved

Readynas 314 (6.6.0) Cannot download application list

Hi, i can't install any existing apps, I get a message saying application list might be missing or obsolete. I'm asked if I want to update the list but then I get Cannot download application list. ...

Netgear Apps & Add-ons

mdgm-ntgr
Oct 26, 2016
Looks like the old LMS app and logitechmediaserver package that were installed was the problem. Removed it and then updated some packages (the system would have done this eventually anyway) that needed updating and the problem is now fixed.

mdgm-ntgr

NETGEAR Employee Retired

Oct 23, 2016

What errors for APT do you see in the logs?

Purplebubble

Aspirant

Oct 23, 2016

Readynas 314 (6.6.0)

Not sure what APT errors are (sorry!) but this is what's in the log...Bittorrent is just an example, same happens for all apps.

Sun Oct 23 2016 8:12:52		System: Cannot install application Automatic for Bittorrent.
Sun Oct 23 2016 8:12:06		System: Cannot install application Automatic for Bittorrent.
Sun Oct 23 2016 8:00:44		System: Cannot download application list. Please check your internet connection and try again later.
Sun Oct 23 2016 8:00:29		System: Cannot install application Automatic for Bittorrent.

StephenB
Guru - Experienced User
Oct 23, 2016
Try downloading the log zip file to your PC and look in apt-history.log
- Purplebubble
  Aspirant
  Oct 23, 2016
  Thanks for the hint!
  
  This seems a common occurance in the log file..
  
  Start-Date: 2016-10-22 12:48:52
  Commandline: apt-get -y install --fix-broken
  Upgrade: libc6-i386:amd64 (2.13-38+deb7u6, 2.19-18+deb8u6.netgear1)
  Error: Sub-process /usr/bin/dpkg returned an error code (1)
  End-Date: 2016-10-22 12:48:54
  
  Start-Date: 2016-10-23 07:04:01
  Commandline: apt-get -y install --fix-broken
  Upgrade: libc6-i386:amd64 (2.13-38+deb7u6, 2.19-18+deb8u6.netgear1)
  Error: Sub-process /usr/bin/dpkg returned an error code (1)
  End-Date: 2016-10-23 07:04:03
  
  Start-Date: 2016-10-23 07:05:56
  Commandline: apt-get -y install --fix-broken
  Upgrade: libc6-i386:amd64 (2.13-38+deb7u6, 2.19-18+deb8u6.netgear1)
  Error: Sub-process /usr/bin/dpkg returned an error code (1)
  End-Date: 2016-10-23 07:05:57
  
  Does that help?
  - mdgm-ntgr
    NETGEAR Employee Retired
    Oct 25, 2016
    From what shows for APT in your systemd-journal.log it looks like the LMS app you have installed depends on an older version of a package with 6.6.0 needs to upgrade. This would explain what's needed.