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UKGeoffnew1's avatar
UKGeoffnew1
Aspirant
Sep 24, 2017
Solved

RN4220S NASOS 6.8.0/6.8.1 - Applications no longer working

This week my RN4220S NASOS upgraded to 6.8.0 and then 6.8.1 but all the applications that were loaded and working perfectly for many months have stop working and initialising.   I can see that this...
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  • Marty_M's avatar
    Marty_M
    Oct 03, 2017

    Hello UKGeoffnew1,

     

    Thank you for the update and sharing resolution/work around,  it does appear that the NAS is working fine as it should. I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. You may also choose your reply as solution for the thread.

     

    The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     
    Regards,
    Marty_M 
    NETGEAR Community Team

Marty_M's avatar
Marty_M
NETGEAR Employee Retired
Oct 02, 2017

Hello UKGeoffnew1,

 

It does appear that you are still encountering the Plex problem even after upgrading to 6.8.1 I would recommend to try to uninstall the Plex app from the NAS and try to download and install the app from the Plex media site then check if it will make any difference. 

 
Regards,
Marty_M 
NETGEAR Community Team

UKGeoffnew1's avatar
UKGeoffnew1
Aspirant
Oct 02, 2017

Hi Marty_M,

 

thanks for the feedback and advice, but for some apparent reason i can't uninstall or delet the application from the NAS.

 

I have tried using the application tab ad also the settings tab, and in both instances i receive an error message and failure to uninstall.

 

I appear to be 'stuck'.

 

Any ideas?

 

Thanks

 

 

Geoff

  • UKGeoffnew1's avatar
    UKGeoffnew1
    Aspirant
    Oct 02, 2017

    Hi Marty_M

     

    I don't know if this is a good solution or not, but I pulled one of the drives - forced a resynch and then managed to uninstall plex and reinstall it as you have directed previously.

     

    I saw from another user when they went to 6.5.x that they resorted to this and it worked - well it has worked again for 6.8.x.

     

    For now we appear to have all our apps working including Plex.

     

    I want to thank you all for your support, and hopefully this is now a stable NASOS environment.

     

    Thankful that I am part of the community.

     

     

    Geoff

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