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Forum Discussion
Surveillance playback (.php) page suddenly unavailable. How to retrieve video recordings manually?
Hi, hope someone has help available. I have been using Readynas Surveillance for years without any issues. However suddenly without any reason (no changes made to software or NAS drive itself) th...
Thanks for the quick response again StephenB
Firstly, why would something stop working if nothing changes in the configuration. Are you telling me they build in a timer that would work as a kill switch for the surveillance software? And why only kill the playback php page and leave all else work perfect?
Secondly, its Raid 4.2.31 (X-raid2)
How would I get to the root of it while mounting it in windows? Same as your OS6 example?
xbmcgotham wrote:
Firstly, why would something stop working if nothing changes in the configuration. Are you telling me they build in a timer that would work as a kill switch for the surveillance software? And why only kill the playback php page and leave all else work perfect?
No idea why it stopped working now - it's not a service I ever used, so I have no experience with it. Maybe JohnCM_S will chime in.
xbmcgotham wrote:
Secondly, its Raid 4.2.31 (X-raid2)
How would I get to the root of it while mounting it in windows? Same as your OS6 example?
net use * /delete
net use t: \\nas-ip-address\C /user:admin nas-admin-password
Thanks, I will give it a try tomorrow.
xbmcgotham wrote:
Thanks, I will give it a try tomorrow.
Also, you might want to reconfigure file explorer to show hidden files and folders.
I will. ;-)
Hi xbmcgotham,
Can you download the system logs and provide it to us? We will check if there is something on the logs that can tell why the playback page is not loading.
You can send the logs by uploading it to a file-sharing site then send to me the download link via PM (private message).
Regards,
Hi JohnCM_S
Thanks for offering to assist. appreciated.
I checked both the NAS and surveillance logs however no log entries are produced for the playback.php not loading.
Before opening the page and login in, I had cleared the logs to make sure only the relevant event would be logged. As you can see, after clicking the playback menu to open the playback.php page no additional log entries are produced. see attached.
Any other suggestions?
Kind regards
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