NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware 6.10.5 web interface broken in final release
My RN10200 had a 2tb drive die - so I replaced with two 4TB Seagate Iron Wolf NAS drives. There was a notice that a new version of the firmware was available 6.10.5 so I figured I should update this....
I was eventually able to get Firefox on my laptop to get on the the NAS web interface after doing a lot of playing around clearing caches/histories, etc. So I chose the firmware update feature in the interface to go back to the 6.10.3 version. After a reboot this seem to allow access to the NAS interface from everywhere again. So I'm not sure what the advantages might be of 6.10.5 - but the problems with the web interface seem to negate any improvements that might be in the latest version. So I'd be wary of this available update and treat the latest version as being still in beta.
The 6.10.3 inteface does keep coming up and saying that a later release (6.10.4) is available and do I want to install that. But after my experience with 6.10.5 I think I'll keep replying to ignore the optional update and stick with 6.10.3 that has been stable for a long while.
Regards,
Chuck.
No one provided enough information to reproduce the problem and no one from NETGEAR had a look at any affected system on the community as far as I can tell.
If you're still seeing it after a factory reset and clearing your web browser cache it would seem it could be related to something on your network or PC and how that interacts with the NAS.
Have you checked if rebooting your router has any impact on the problem.
I was eventually able to get Firefox on my laptop to get on the the NAS web interface after doing a lot of playing around clearing caches/histories, etc. So I chose the firmware update feature in the interface to go back to the 6.10.3 version. After a reboot this seem to allow access to the NAS interface from everywhere again. So I'm not sure what the advantages might be of 6.10.5 - but the problems with the web interface seem to negate any improvements that might be in the latest version. So I'd be wary of this available update and treat the latest version as being still in beta.
The 6.10.3 inteface does keep coming up and saying that a later release (6.10.4) is available and do I want to install that. But after my experience with 6.10.5 I think I'll keep replying to ignore the optional update and stick with 6.10.3 that has been stable for a long while.
Regards,
Chuck.
The tech support had a look on my NAS (RN102) but they couldn't find what causing the issue.
I have confirmed the issue went into 6.10.5 stable.
It seems to be because of apps. If I manage to get the web interface working temporarly, the apps menu is blank, and you can only view installed apps.
So somehow, Netgear have broke the app connection, and this causes the web interface to reset.Which apps do you have installed or did you have installed?
I wonder if it's falling back to apache safe mode which would suggest an issue with the http/s config for one of your apps. Or for some reason failing to fall back to apache safe mode.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
