NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JohnTemple
Nov 24, 2019Follower
mount_block_root +25e Help - any ideas how to fix this
Help - Can't get into boot menu or do anything with my ReadyNAS RN31400. Had a ower cut and the above error appeared. Nothing working - can't get into BOOT Menu using the reset button, or boot fr...
StephenB
Nov 24, 2019Guru - Experienced User
JohnTemple wrote:
Help - Can't get into boot menu or do anything with my ReadyNAS RN31400. Had a ower cut and the above error appeared.
Nothing working - can't get into BOOT Menu using the reset button, or boot from USB. Any help much appreciated.
I suggest powering down the NAS, and removing all the disks (labeling by slot). Then boot up the NAS, and see if the NAS boots normally (giving a "no disks" status), or if you still see the mount_block_root +25e error.
If you still do see it, then there was some damage to the chassis (likely the flash) when the power was cut. The warranty is 5 years, so you might want to check if you are still covered.
- GSVBDec 18, 2019Aspirant
JohnTemple Did you try this solution? Did it work?
- arlingtonApr 14, 2020Aspirant
I removed all six drives, powered up and still see the message "mount_block_root +25e"
Is there a way to repair the unit?
If not, do I have options for recovering the data that is stored across those 6 drives?
- StephenBApr 14, 2020Guru - Experienced User
arlington wrote:
I removed all six drives, powered up and still see the message "mount_block_root +25e"
Best not to duplicate your posts.
- Mfisch23Apr 14, 2020Tutor
We lost power on Tuesday and i just realised now that my ReadyNAS isn't working i see the same Mount_Block_Root +25e error on my LCD. I removed all the drives and booted it but still get the same message. Is there anything i can do? i have a RN31600 so it's no longer under warranty. Am i screwed?
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!