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Forum Discussion
JohnTemple
Nov 24, 2019Follower
mount_block_root +25e Help - any ideas how to fix this
Help - Can't get into boot menu or do anything with my ReadyNAS RN31400. Had a ower cut and the above error appeared. Nothing working - can't get into BOOT Menu using the reset button, or boot fr...
StephenB
Nov 24, 2019Guru - Experienced User
JohnTemple wrote:
Help - Can't get into boot menu or do anything with my ReadyNAS RN31400. Had a ower cut and the above error appeared.
Nothing working - can't get into BOOT Menu using the reset button, or boot from USB. Any help much appreciated.
I suggest powering down the NAS, and removing all the disks (labeling by slot). Then boot up the NAS, and see if the NAS boots normally (giving a "no disks" status), or if you still see the mount_block_root +25e error.
If you still do see it, then there was some damage to the chassis (likely the flash) when the power was cut. The warranty is 5 years, so you might want to check if you are still covered.
GSVB
Dec 18, 2019Aspirant
JohnTemple Did you try this solution? Did it work?
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