NAS 314 mount_block_root +25e

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aaron2020 wrote:

 

The instructions said to plug the drive into the front USB (there is no front USB on my model, I used USB1 on the back)

 

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Yes there is (though it looks a bit different because it is an eSATA/USB combo port).  See page 69 here: https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

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aaron2020 wrote:

I don't know if I did it correctly because some of the steps are vague or ambiguous as far as which files to copy and where to copy them. It implies that you might move or create directories but I'm not sure where exactly I'm supposed to do this.

You don't have an ARM or rackmount system - you have an x86 desktop NAS.

So perhaps review the instructions with that in mind, and let us know what you find confusing.  I've redacted the parts you don't need (formatting is a bit different from the original, due to the way the forum software works).

https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system wrote:

To prepare the software:

1. Download the USB Recovery Tool.
2. Extract os6-recovery-tool.zip to a new folder on your desktop.
3. Download the latest firmware package for your ReadyNAS model:
   • Visit ReadyNAS OS 6 Support.
   • If you're using any other ReadyNAS series, download the x86 package.
4. Extract the firmware file (.img) and release notes from the zip file to the same folder you used for the USB Recovery Tool.
5. Open the Recovery Tool folder on your desktop and move the firmware file into it: If the ReadyNAS is a 310, 420, 510, 520, 620, 710, 3130/3138, 3220, 3312, 4220, or 4300 series model, move the firmware file into the x86 folder.

To prepare the USB drive:

1. Find a USB drive with a capacity that is greater than 256 MB, but no more than 32 GB.
2. Ensure that the USB drive has only one partition.
3. Format the USB drive as FAT-32.
4. Make a note of the drive letter your USB drive is assigned after formatting.

To create the Recovery Tool USB drive:

1. From the Recovery Tool folder on your desktop, open usbrecovery.exe.
2. Select the drive letter the USB was assigned under “To prepare the USB drive.” Click Format.
3. Select the appropriate options for your ReadyNAS system under Select a product, Select a model, and Select Firmware Image. Click Create.

To boot your desktop model ReadyNAS from USB:

1. Power down your ReadyNAS storage system.
2. Insert the prepared USB drive into the front USB port.
3. Press and hold the Backup button, then power on the ReadyNAS system and continue to hold the Backup button for up to 15 seconds, depending on your ReadyNAS model.
4. Wait for the ReadyNAS system to finish with the recovery and power down.
5. After the system powers down, remove the USB drive and try booting normally.

Troubleshooting USB recovery problems

• If your ReadyNAS is still powered on after 20 minutes, the recovery process probably failed. Some USB drives report incorrect information during the recovery process that makes the USB unmountable. If this happens, the ReadyNAS system does not attempt to overwrite its flash memory. Try several different USB drives until the ReadyNAS completes the recovery process.
• If you are upgrading and your system is unable to boot properly, you might need to perform an OS reinstall and re-extract the system firmware. For directions, visit ReadyNAS & ReadyDATA: Boot Menu
• If you attempt to downgrade your ReadyNAS system’s firmware, your ReadyNAS system can become permanently unbootable, even from USB. Many changes happen between large firmware releases, including changes to bootloaders and internal components. Only perform USB Recovery with the same or newer ReadyNAS OS firmware.
• If the USB Recovery Tool resolves your booting issue but you still have a different issue, consider performing a factory reset and restoring your ReadyNAS system from your pre-upgrade backup.

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aaron2020 wrote:

 

On boot from USB, it say: Booting... Booting from external USB, and then mount_block_root +25e.

The instructions said to plug the drive into the front USB (there is no front USB on my model, I used USB1 on the back)

 

I'm okay with doing a factory reset if you think that would help.

 

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A factory reset won't help, but might be needed after you do a sucessful USB recovery.  First make sure your recovery drive is correctly created, and try again.

When did you purchase your NAS? The hardware warranty is 5 years (assuming you are the original purchaser).