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dougbartow's avatar
dougbartow
Aspirant
Dec 04, 2020
Solved

Need hardware service on a ReadyNAS RNDP6000

Can anyone recomend a third-party hardware repair service for my ReadyNAS RNDP6000 6-bay NAS drive?

 

Pretty sure the power unit needs replacing, the front LED panel lights up on power-up, but the drive won't boot. It's out of warranty.

 

Thx. 

  • It is completely normal that you cannot log into the NAS GUI with no drives installed because the OS runs from the drives, so it can't run with no drives.  All that is running on your unit is the boot loader.  But that it is running is a good sign that repair is possible.

     

    I agree with StephenB  that it is possible that one drive is causing the problem.  Though possible, it's unusual for the power supply to fail in such a manner that drives will spin up but not enough to properly boot.  Two steps you can take are to test each of the drives with manufacturer's tools using a PC and to use a scratch drive in each bay to check that the SATA subsystem is OK.  When using a scratch drive, you'll have to go through the set-up to create a volume on it the first time.  Then, just power down, move the drive to the next slot, and power up to see if it still boots.  Do that with all bays.

     

    The power supply is a standard SFX form factor one, and not really all that hard to replace.  If you have a spare ATX supply around, you can use that externally just to see if the supply is the issue.  If yu want to see if a local repair shop is willing to try and repair it, pass this information on to them.

     

    I honestly don't think it would be worth the money to pay for shipping to and from a repair location, labor, and parts, even if one did exist and the problem did turn out to be the supply.

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    • dougbartow's avatar
      dougbartow
      Aspirant

      Thanks! Yes, it powered up with all 6 drives removed. It's running with the fans going and the LCD screen says; "ERR: No disks detected!"

       

      I've installed Raidr v 6.5 and plugged the empty NAS into a switch on my network. I can see the drive in Raidr, but when I try to go to the admin page, I get this:

       

      This site can’t be reached

      192.168.0.117 refused to connect.

      Try:

      • Checking the connection
      • Checking the proxy and the firewall
      ERR_CONNECTION_REFUSED
      • dougbartow's avatar
        dougbartow
        Aspirant

        Also, if I put the 6 HDs back in the unit and power it up, it goes to boot, then resets itself. This goes on and on..