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Need help
Hello all, I am hoping someone here can assist me, as Netgear is no longer supporting me, even though I am to have Lifetime support. I now have two Readynas 316's. The first one sent 3 emails sta...
Enigma123 wrote:
Does not use dead NAS's static IP.
I am thinking the IP was actually reserved in the router (and not manually configured in the web ui). The new NAS ethernet has a different MAC address of course, so a reservation would no longer work.
Enigma123 wrote:
Hello all,
I am hoping someone here can assist me, as Netgear is no longer supporting me, even though I am to have Lifetime support. I now have two Readynas 316's. The first one sent 3 emails stating:
3VSB voltage in enclosure Internal is out of spec. (3.12 V).3VSB voltage in enclosure Internal is out of spec. (3.10 V).
3VSB voltage in enclosure Internal is out of spec. (3.10 V).
I was away when it sent those emails. When I got back it had stopped working.
Power supply tested fine on multi meter, replaced power supply anyways, still did not function.
Bought a used 316.
Followed the instructions here:
https://kb.netgear.com/22895/ReadyNAS-OS-6-Migrating-a-volume?article=22895
Migrated the disks to the working NAS, in the same order. Booted up the working NAS.
Working NAS now uses dead NAS's password. Does not use dead NAS's static IP. Has all dead NAS's logs. System overview page looks fine. But System volume page shows two volumes named data and data-1, and claims they are inactive.
The alarms yellow notification at the top tells me to "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6.
This is where I stopped.
Did some searching of the forums, came upon this:
Sandshark's post at the bottom might be related to what I am seeing, but am unsure.
Please advise,
Thanks!
Enigma123 wrote:
But System volume page shows two volumes named data and data-1, and claims they are inactive.
The alarms yellow notification at the top tells me to "Remove inactive volumes to use the disk. Disk #1,2,3,4,5,6.
Sandshark's post at the bottom might be related to what I am seeing, but am unsure.
Did you shut down the old NAS normally, or had it completely failed before you could do that?
Do you have a backup of the data?
Thanks for your response StephenB.
Can confirm it was not a static address mapped from DHCP server.
Did not shut down normally. Failed before I could do that.
Do not have a backup.
Enigma123 wrote:
Do not have a backup.Normally I recommend using Netgear Support to resolve the inactive volume issue - there are several possible causes, and no cook-book troubleshooting procedure I know of. But since your volume is now in a used NAS, then I don't think you are able to get support.
rn_enthusiast is a former netgear employee who has sometimes helped out on this issue. I'm tagging him, in hopes he will respond.
Thanks very much StephenB.
I have sent Netgear an email. What a sad state of support for us who have Netgear NAS's. Imagine buying a used GMC or Ford, and then going to the dealership and them saying, oh, sorry, we won't help you now since you bought it used.
The 3.3VSB (Volts StandBy) is a problem I've seen on a few units reported here. It's the voltage that powers the on/off circuit and the Ethernet. But it's also always on, even when the unit is off. But the fan isn't running when the unit's off. So if the NAS is allowed to get too warm while plugged in but off, it can cause damage to the 3.3VSB down-converter circuit. Of course, since it's always on, it's also more likely to be the first failure no matter what. I think your old NAS is probably not repairable since Netgear has not made schematics available.
Your problem with the volume may be related if there was some kind of disturbance in other power sources when the issue with the 3.3VSB started and/or got worse that caused a glitch while writing to it.
You see "two volumes" because the OS doesn't know how to concatenate all the drives -- there is some kind of inconsistency. It thinks you have two incomplete ones instead of one complete one. It can't call them both "data", so it labels one of them "data-0" (which is the name given to the MDADM RAID). Don't mess with them except as directed by somebody here who knows about BTRFS. They can't be read by themselves, and deleting one will make things worse.
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