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Need help
Hello all, I am hoping someone here can assist me, as Netgear is no longer supporting me, even though I am to have Lifetime support. I now have two Readynas 316's. The first one sent 3 emails sta...
Thanks for your response StephenB.
Can confirm it was not a static address mapped from DHCP server.
Did not shut down normally. Failed before I could do that.
Do not have a backup.
Enigma123 wrote:
Do not have a backup.
Normally I recommend using Netgear Support to resolve the inactive volume issue - there are several possible causes, and no cook-book troubleshooting procedure I know of. But since your volume is now in a used NAS, then I don't think you are able to get support.
rn_enthusiast is a former netgear employee who has sometimes helped out on this issue. I'm tagging him, in hopes he will respond.
Thanks very much StephenB.
I have sent Netgear an email. What a sad state of support for us who have Netgear NAS's. Imagine buying a used GMC or Ford, and then going to the dealership and them saying, oh, sorry, we won't help you now since you bought it used.
The 3.3VSB (Volts StandBy) is a problem I've seen on a few units reported here. It's the voltage that powers the on/off circuit and the Ethernet. But it's also always on, even when the unit is off. But the fan isn't running when the unit's off. So if the NAS is allowed to get too warm while plugged in but off, it can cause damage to the 3.3VSB down-converter circuit. Of course, since it's always on, it's also more likely to be the first failure no matter what. I think your old NAS is probably not repairable since Netgear has not made schematics available.
Your problem with the volume may be related if there was some kind of disturbance in other power sources when the issue with the 3.3VSB started and/or got worse that caused a glitch while writing to it.
You see "two volumes" because the OS doesn't know how to concatenate all the drives -- there is some kind of inconsistency. It thinks you have two incomplete ones instead of one complete one. It can't call them both "data", so it labels one of them "data-0" (which is the name given to the MDADM RAID). Don't mess with them except as directed by somebody here who knows about BTRFS. They can't be read by themselves, and deleting one will make things worse.
I have seen it a couple of times in my searching as well. I tried bypassing the on/off soft power circuit on the broken NAS, which got it further, but still not functional. The fact that you are saying that the 3.3VSB does the ethernet is new information to me. So the device may have been functioning, just not accessible via my network? Any other way to access the device? I see there is an HDMI port... Will try the old device on that and see what happens.
The device will have never gotten warm when off. I doubt there were any power issues. Device is doubly protected by UPS's, and power supply checked out. Guessing something on the board's 3.3VSB calved.
Awaiting *hopefully* further instructions on BTRFS!
Thanks Sandshark.
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