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Forum Discussion
bhague01
Feb 08, 2022Aspirant
readyNAS 312 firmware problem
Hi I have been trying to upgrade the firmware using the 6.10.5 hotfix 1 link from the admin page but I get this error message: "Can't resolve host name. Communication error. Check internet connec...
StephenB
Feb 08, 2022Guru - Experienced User
bhague01 wrote:I have been trying to upgrade the firmware using the 6.10.5 hotfix 1 link from the admin page but I get this error message:
"Can't resolve host name. Communication error. Check internet connection, DNS settings, or proxy settings"
Internet working OK.
Are you using DHCP for the NAS?
If not, have you tested to see if the NAS can access the internet?
bhague01
Feb 08, 2022Aspirant
Thanks, StephenB!
Not quite sure how to answer you: please forgive a relative newbie to this stuff.
The NAS is recognised on the router which is using DHCP.
I accessed the NAS via the admin page, but I am not sure how I would "test if the NAS can access the internet". The admin page gives me an "Internet Unavailable" message with the same pop up message as on the system page about "Communication Error. Check your internet connection, DNS Settings or proxy settings", so it would appear not, even though I am on line through the network.
Any advice you can provide as to how to proceed will be gratefully received!
- bhague01Feb 08, 2022Aspirant
PS I have just tried to log in to the NAS via 192.168.1.100 (its reserved address) and nothing happens!
Perhaps I should just reboot and see ?
- bhague01Feb 08, 2022Aspirant
No help from rebooting. Still "healthy".
But I do notice that the IP address is now 169.254.43.26, although the MAC address is correct!
Cheers
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