Forum Discussion

Aspirant

Mar 20, 2016

Solved

ReadyNAS 314 LCD Displaying Memory Error

I have a brand new readynas 314 updated to the latests OS 6.4.2, I believe. I've only had it for no more than 1.5 days and this morning I see the LCD displaying weird characters. I couldn't access ...

error message

LCD

Memory Error

Tips from other users

mdgm-ntgr
Mar 20, 2016
Memory Error with no ability to use the boot menu appears pretty clear cut. Most likely either a problem with the memory (RAM) or the memory coming loose in shipment.

With a recent purchase if you can return it to your reseller in exchange for a new unit that would be best.

If you were seeing e.g. "Out of Memory" that would be a completely different issue and wouldn't suggest bad hardware.

davila917

Aspirant

Mar 20, 2016

I cannot get to the boot menu at all. It won't get past the error message. I'm already requesting an RMA. I don't want to open the device since I bought it within a couple of weeks.

mdgm-ntgr

NETGEAR Employee Retired

Mar 20, 2016

Memory Error with no ability to use the boot menu appears pretty clear cut. Most likely either a problem with the memory (RAM) or the memory coming loose in shipment.

With a recent purchase if you can return it to your reseller in exchange for a new unit that would be best.

If you were seeing e.g. "Out of Memory" that would be a completely different issue and wouldn't suggest bad hardware.

davila917
Aspirant
Mar 21, 2016
With that said, when I get the replacement will it attempt to format the hard drives?
- BrianL2
  NETGEAR Employee Retired
  Mar 21, 2016
  Hi davila917,
  
  No, it shouldn't. Your system should boot up correctly and volume should be online. Kindly update this thread once you receive the replacement chassis and successfully transferred the drives to it.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - davila917
    Aspirant
    Apr 04, 2016
    Hello moderators and interested readers,
    
    Sorry for the late response, but I was out on vacation and finally had the chance to setup the replacement. I put in the hard drives and all my previous data and setting were preserved. Thanks for the help.