Forum Discussion

Aspirant

Mar 10, 2020

ReadyNAS and Google Home Router

I am unable to recover my password. Whenever I try is Recovery Failed. Is this a Netgear account issue or hadware issue. I'm using Google home router mesh system.

JohnCM_S

NETGEAR Employee Retired

Mar 10, 2020

Hi PGWARTH,

Welcome to the Community!

Are you trying to recover the admin password of your ReadyNAS device? If yes, you can try doing an OS re-install. This will reset some settings on your NAS, such as Internet protocol settings and the administrator password, to defaults.

You may check this article for the steps on how to access the boot menu and select OS re-install.

Regards,

PGWARTH

Aspirant

Mar 10, 2020

I re-installed the OS successfuly using your instructions.

However I am still unable to recover my Admin password and all attempts to remember my password have failed.

Whenever I fill out the Recover password page with my email address and the answer to my known security question, the recoevry fails.

PGWARTH
Aspirant
Mar 10, 2020
I also tried to use the default admin and password settings but that too did not work.
- PGWARTH
  Aspirant
  Mar 14, 2020
  When I try to log in using default Admin and Password, the log in credentials fail and takes me to a Password Recovery screen. When I enter my email address and answer the security question, it says the recover password fails.
  - StephenB
    Guru - Experienced User
    Mar 14, 2020
    PGWARTH wrote:
    
    When I try to log in using default Admin and Password, the log in credentials fail and takes me to a Password Recovery screen. When I enter my email address and answer the security question, it says the recover password fails.
    
    Are you navigating to https://nas-ip-address/admin
    
    Then logging in as admin and password (both lower case)?
    
    If so, I suggest trying this in an incognito/private browser window next.
StephenB
Guru - Experienced User
Mar 11, 2020
PGWARTH wrote:

I re-installed the OS successfuly using your instructions.

However I am still unable to recover my Admin password and all attempts to remember my password have failed.

The OS reinstall resets the admin password to the default value.

If you have an RN100 series (or any other NAS running 6.x.x firmware), the default password is password.