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Forum Discussion
RSherman90
Aug 14, 2020Apprentice
RN104 Snapshots don't save
I have a RN424 at work that does a daily RSYNC backup of modified files to a RN104 at home every evening. They are both configured similarily with the same Shares, Users, Services settings (SMB, HTTP...
- Aug 26, 2020
Hi RSherman90,
The config is fixed now. Your NAS is now able to take snapshots.
Regards,
RSherman90
Aug 14, 2020Apprentice
Have both deleted/recreate an existing share and created a new test share. Same reults, no snapshots.
JohnCM_S
Aug 14, 2020NETGEAR Employee Retired
Hi RSherman90,
You may download the complete system logs of your NAS then provide it to us. We will check what could be the cause of the issue. You can upload it to a file-sharing site then send me the download link via private message.
Regards,
- JohnCM_SAug 19, 2020NETGEAR Employee Retired
Hi RSherman90,
It looks like something is wrong with the snapper config on your NAS but we cannot really see it on the logs. Please enable the SDM (Secure Diagnostic Mode) on your NAS so we can further check the issue.
You can enable the SDM by logging in to the admin page then go to System > Settings> Support. Please send the 5-digit code via private message after enabling it.
Regards,
- JohnCM_SAug 26, 2020NETGEAR Employee Retired
Hi RSherman90,
The config is fixed now. Your NAS is now able to take snapshots.
Regards,
- RSherman90Aug 27, 2020Apprentice
Thankyou!
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