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Forum Discussion

umita's avatar
umita
Aspirant
May 23, 2018

RN4220 Freeze

Hi,

 

My costomer has a NAS box that freezes unexpectedly. And also, GUI is not working. OS version is 6.4.2. I've seen some out of memory errors from serial console. The only thing i can do is hard reset. I'm planning to upgrade firmware to a newer relese but i'm anxious that it can freeze during fw upgrade process. Can i upgrade it over ssh or cli? Can anybody share some cli commands for fw upgrade?

 

regards,

 

Umit

2 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    OOM errors suggest a memory leak or trying to run too much or perhaps a very large number of snapshots with quotas enabled on the data volume.

     

    You can send me the logs if you like (see the Sending Logs link in my sig)

     

    To update via SSH you’d do e.g.

     

    # cd /root

    # wget URL

    # echo /root/ReadyNASOS-6.9.3-x86_64.img > /etc/.flash_update

    # rn_shutdown -r

     

    If a zip file is downloaded you’ll need to unzip that to get the .img file.

    • umita's avatar
      umita
      Aspirant

      Hi,

       

      Browser gui is not working but serial console and ssh is running. Which logs can i send to you?

       

      regards,

       

      Umit

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