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Forum Discussion
SorenB
Apr 24, 2019Aspirant
Upgrade from 6.9.1 to 6.10 hangs
Hi.
In my RN528X I had installed the firmware 6.9.5 patch 1 release and I downloaded and installed version 6.10.0. But at the time of the reboot after the upgrade the boot reaches 99% and then ...
StephenB
Apr 24, 2019Guru - Experienced User
Try downloading the logs with RAIDar. You can then PM ("private message") one of the mods ( JohnCM_S for example) or perhaps Hopchen (former Netgear employee) and ask them to analyze them. Don't post a link to your logs here, as there is some privacy leakage if you do that.
SorenB
Apr 24, 2019Aspirant
Hi,
How to do that? There is no IP-address so I have no access to the NAS any more.
Regards,
/Sören
- MarkwigApr 24, 2019Tutor
Hi,
Not sure if this will help but I had this identical problem today with a 204 unit. I had rebooted prior to the update and still it sat stuck for an hour at 99%. Multiple reboots failed to solve it and I was only semi-sure I had a valid backup.
In the end I found the bootmenu option -
For 104,204,214,314 - https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314
And 528X, 628X - https://kb.netgear.com/000036944/How-do-I-access-the-boot-menu-on-my-ReadyNAS-528X-and-628X
I was ready to factory reset but instead did OS-Reinstall - big sigh, it rebooted and took a little longer but came up fine.
Once back on volumes all online, but had to redo network settings and admin password was defaulted.
Not sure but it might help in your case.
Regards,
Mark
- SorenBApr 24, 2019Aspirant
Sorry to inform but I fowlloing the instruction but nerver get "boot menu message". Even if I hold the reset buttom in for two minutes the display just show "Booting..."
- SorenBApr 24, 2019Aspirant
Now I tried to remov all 8 disks and boot the system and press the reaset butom when power the NAS on. Still after two minutes the Displa shows "Booting..." and the blue LED on the front turns off. Now I think after reading that som other person have the same type of experiance as I have that NETGEAR has a real problem with the new 6.10 when trying to upgrade from 5.9.1 :(
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