Replicate can't see volumes in devices #26347858

Question

Hi,
&nbsp;
Both my devices have been added to replicate but when trying to select backup data or backup system, i can't see volumes in either devices. I had a replicate job setup and it started failing back in 1/8/16, i removed from replicate and tried to add back to setup the job again. I tried upgrading readynas firmware and removing add-on but still having issues. Any suggestions?

JennC · Answer

Hello kennywan,
&nbsp;
Please let us know the model number of the NAS units and their current FW version. If you can post a screenshot, please do.
&nbsp;
Did you also try another web browser? Are the 2 NAS units in the same network?
&nbsp;
Regards,

kennywan · Answer

&nbsp;&nbsp;I have two ReadyNas 2100, one local and the other at our DR site. I upgraded both firmware to 4.2.28, replicate version 1.20.&nbsp;I was using IE. I used Firefox and now can create the jobs and see the volumes. After I setup a system and back data job, i am getting the following error:&nbsp;&nbsp;&nbsp;[2016-01-20 08:07:26] [Info] Replicate version: 1.2.0 build R1[2016-01-20 08:07:26] [Info] Starting backup job "System Backup [2016-01-20 07h 59m AM]"[2016-01-20 08:07:26] [Info] Locking target folder: /c/System Backup 2016-01-20/System Backup [2016-01-20 07h 59m AM][2016-01-20 08:07:26] [Info] Resume folder is "/c/System Backup 2016-01-20/System Backup [2016-01-20 07h 59m AM]/2016-01-20 08-01 (failed)/data"[2016-01-20 08:07:27] [Info] p2p connect to viterbistorage1 in 9500056 network[2016-01-20 08:07:27] [Error] Unable to connect to viterbistorage1[2016-01-20 08:07:27] [Error] Connect error code: -501[2016-01-20 08:07:27] [Error] Please check network connection between devices[2016-01-20 08:07:27] [Info] Unlock target folder: /c/System Backup 2016-01-20/System Backup [2016-01-20 07h 59m AM][2016-01-20 08:07:27] [Info] Job finished&nbsp;&nbsp;

kennywan · Answer

JennC · Answer

Hello kennywan,

&nbsp;

Are the 2 NAS units connected to a switch directly or router?

&nbsp;

You might want to see this article:&nbsp;ReadyNAS: Replicate Troubleshooting

&nbsp;

Regards,

kennywan · Answer

one device is at our local site, other at our DR site. I enabled ReadyNAS remote on both devices and no longer seeing the error, when i try to run the job, i am now seeing a snapshot error. I have tried rebooting but still same error.
[2016-01-22 09:38:25] [Warning] Incremental not possible
[2016-01-22 09:38:25] [Info] p2p connect to viterbistorage1 in 9539247 network
[2016-01-22 09:38:29] [Info] Connection method: 0
[2016-01-22 09:38:29] [Info] LAN connection not available
[2016-01-22 09:38:29] [Info] Using p2p connection
[2016-01-22 09:38:29] [Info] Initializing source device
[2016-01-22 09:38:29] [Info] Sending task to source device
[2016-01-22 09:38:30] [Info] Awaiting task report
[2016-01-22 09:38:31] [Error] Received failed report
[2016-01-22 09:38:31] [Error] Unable to create snapshot for "c"
[2016-01-22 09:38:31] [Error] Device initialization failed
[2016-01-22 09:38:31] [Info] p2p disconnect with viterbistorage1 in 9539247 network
[2016-01-22 09:38:32] [Info] Unlock target folder: /c/viterbistorage/Data Backup - speech arvhice test [2016-01-22 09h 19m AM]
[2016-01-22 09:38:32] [Info] Job finished

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Replicate can't see volumes in devices #26347858

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