On the ipad I have the RN Remote app and can successfully connect to the Nas and view the files. I am unable to view jpg files or even download them to the ipad. Is there anything I need to do, in order to view the files?Thanks in advance.

Got a similar problem with ReadyNas Remote on Android.Can download from my shares. However, if the file is named with an uppercase extension (.JPG) when trying to view the file it returns an error saying its not a valid PDF file.Lower case .jpg files open in the Gallery application without any problem.

Same problem with iPad app version 1.5.6: I have access to my readyNAS Duo v2 and can see the shares and even the files in there. But if I want to have a preview of a file (for example of a pdf), a message in the middle of the sceen tells me that the "Preview is not available, please press the view icon at the top menu to see the contents of the file." :shock: If I do so (pressing the small loupe in upper right corner), nothing happens. The same behaviour occurs when pressing the download button beside. :? I don't know if it makes a difference, but this concerns only the iPad app in my LAN. The iPhone app works perfectly in my LAN environment and access from outside the LAN is also no problem. So where might be the bug? Is it an app-related issue or do I have to change something in the settings of the NAS itself (obviously not as otherwise the iPhone couldn't get access). Is there a setting in the iPad that has to be considered??? Any help or idea would be highly appreciated!!!

We will look at this issue.Thanks.

Hi everyone,Those of you who are currently experiencing the issue previewing and downloading files from the iOS client on iPAD, can you please share which version of iOS you are currently running? (Settings > About > Version) Thanks.

Unable to view jpg from ipad | NETGEAR Communities

18 Replies

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Mace_Windoo
Aspirant
Apr 30, 2013
Hi Cygenerator,

We have identified the issue with the iPAD controls on the remote App. We are now working on a fix for that particular issue. Also, there will be some changes to the readyDLNA App too.

Thank you for your patients on this
cygenerator
Aspirant
Apr 30, 2013
Wow, cool! That's great! :D

Is this problem difficult to fix? I mean: what do you think how long you will approximately need take to get the fix or a workaround (days or weeks)?
Mace_Windoo
Aspirant
Apr 30, 2013
It takes time to get things up the the app store.

With the issue you are experiencing (readynas remote), is the behaviour different when holding the device in Landscape?
cygenerator
Aspirant
Apr 30, 2013
What the... it's unbelievable! I started readyNAS remote, turned the iPad in the landscape mode and ***boom*** the preview of a pdf file is possible! Suddenly the download of a pdf file is also available. Furthermore,the preview/download of a jpg file is no problem any more! :D :D :D

How cool is that? With this I have a nice little workaround that will make me patient while waiting for an update of the app. 8)

With this knowledge I also tried to get readyDLNS to work - unfortunately without success. In this case the problem is obviously different to the readyNAS remote app.

Concerning the app store: does it mean that the readyNAS remote app will be fixed in the next update?
Mace_Windoo
Aspirant
May 01, 2013
Yes, we are working on a fix for the problem as a high priority. The next update will include it. As you can see the problem just effects the controls themselves. I'm glad to here that landscape mode works for you as it confirms the issue you have with remote is the one we are working on.

I'll update this post when the fix is available.
Mace_Windoo
Aspirant
May 09, 2013
The new version of ReadyNAS Remote is up on the store. Please install it and let me know if it solves the issue for you
chirpa
Luminary
May 09, 2013
Mace Windoo wrote:
The new version of ReadyNAS Remote is up on the store. Please install it and let me know if it solves the issue for you
I guess this 'fix' is included in this vague changelog?
Some bugs fixed
Mace_Windoo
Aspirant
May 28, 2013
Cygenerator,

Can you please try the latest app from the App store and let me know how it goes?

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Unable to view jpg from ipad

18 Replies

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