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Forum Discussion
"... cannot open this document"
Hi all, A few days ago I started getting the following error on certain files when trying to open them: "(Excel / Word) cannot open this document. The document might be in use, might not be a valid...
Hi JennC
All of the laptops on the network are macs but I have checked that one of the other users is able to open the documents that I am unable to. Interestly one of the files is locked for editing by me, even though I cant access it.
I am able to access the files from the readycloud app on my phone. (My readycloud account is different from my local account)
The documents were created and saved by me on the one laptop.
Model number RN21200, firmware 6.6.0
I deleted and recreated my acount to see if that made any difference but it didn't.
Thanks for your help
by ' other users' you mean other user account on other computer or your account on other computer.
Do you have similar issues with xL/Word files placed on other remote location? Or pdf/txt files?
I had similar problem with files on remote drive (not NAS) and the problem was with a computer. I suggest clearing with ccleaner or other, or even repairing MS Office
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