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Forum Discussion
3 drive failures in 3 weeks
Hi everyone,
I'm looking for some advice. I have a Netgear ReadyNas Ultra 6 configured as RAID 5 which originally had 3 2Tb drives in it. Then an X appeared in the LCD display for drive 3, so I replaced it with a new WD Red 3TB drive. The NAS resynced, and everything seemed fine.
3 weeks later an X appeared in the LCD display for drive 2. Thinking it was just bad luck, I bought another WD Red 3TB drive and replaced drive 2. The drive wasn't recognised (no response at all from the NAS as if the drive hadn't been inserted) so I rebooted the NAS. After the reboot everything seemed fine, it detected the drive and began resyncing. However about 10 minutes later I looked again at the LCD display, and now it said "Vol C LifeSupp" and there was an X next to drive 3 :evil:
I've spent the last 4 weeks exchanging messages with Netgear support and following instructions. To be fair they have been helpful, remotely accessing the NAS etc. However they have now conceded defeat, saying there are too many filesystem errors on drive 2 and the new drive 3 to fix anything.
My question now is: is it safe to use this NAS again with 3 brand new drives? I am suspicious of 3 drives, one of them brand new, failing in 3 weeks. What would you do?
Thanks for any suggestions.
I'm looking for some advice. I have a Netgear ReadyNas Ultra 6 configured as RAID 5 which originally had 3 2Tb drives in it. Then an X appeared in the LCD display for drive 3, so I replaced it with a new WD Red 3TB drive. The NAS resynced, and everything seemed fine.
3 weeks later an X appeared in the LCD display for drive 2. Thinking it was just bad luck, I bought another WD Red 3TB drive and replaced drive 2. The drive wasn't recognised (no response at all from the NAS as if the drive hadn't been inserted) so I rebooted the NAS. After the reboot everything seemed fine, it detected the drive and began resyncing. However about 10 minutes later I looked again at the LCD display, and now it said "Vol C LifeSupp" and there was an X next to drive 3 :evil:
I've spent the last 4 weeks exchanging messages with Netgear support and following instructions. To be fair they have been helpful, remotely accessing the NAS etc. However they have now conceded defeat, saying there are too many filesystem errors on drive 2 and the new drive 3 to fix anything.
My question now is: is it safe to use this NAS again with 3 brand new drives? I am suspicious of 3 drives, one of them brand new, failing in 3 weeks. What would you do?
Thanks for any suggestions.
1 Reply
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- Have you tested the drives with vendor tools - the ones that failed?
Did you test the new drives before you inserted them?
Is the unit still under warranty?
Have you got a backup?
What have Netgear told you was the problem - was it simply disk failure or are then indications of another hardware problem?
I suspect you will say there were just disk failures in which case you have been extremely unlucky. There shouldn't be any problem using the nas in this case.
Make sure you have a backup - if there is actually a bigger problem it may recur.
If the unit is under warranty I'd ask the question of Netgear - Are you satisfied that my chassis is 100%?
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