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otudlaf's avatar
otudlaf
Aspirant
Dec 10, 2012

4.1.10 password won't work

After I upgraded to 4.1.10 on the NV+ I can't get into RAIDiator. Keeps asking for my control panel password. I've tried everything including netgear1, infrant1 and original passwords I set up. Nothing works. Before the upgrade everything worked fine. No danger of losing anything as I did a factory reset after backing up the data on 2 separate drives. Just want to get this back up and running. Just bought a new Ultra 4 running 4.2.22 and everything is fine on that one.

5 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Can you do an OS reinstall from the boot menu? That should reset it to netgear1
  • Thanks, will try that. Found out I can access it from ethernet on a PC or ethernet on older Mac but not wifi on Mac with OS X 10.8. Is it OS X 10.8 or wifi that prevents access?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    If ethernet works, there is probably no need for an OS reinstall.

    WiFi can get if the way if you are using RAIDar - that is because RAIDar uses broadcast packets to find the NAS, and some wifi routers won't forward broadcast packets over WiFi.

    However, it should work fine if you access Frontview directly from your browser.
  • I have found that I can't login (keep getting password failure) from Safari on Mac, but when I try it from Chrome (using admin/netgear1), it works. Wierd. This is on a wired ethernet connection.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Are you prompted for login credentials when attempting to access Frontview in Safari? If not, check your Keychain on your Mac. There may be an entry with an old password that needs removing.

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