NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Amazon Drive not turning on
I've been using Amazon Drive to back up my ReadyNas for over a year. I checked Amazon to make sure that everything was backed up, but saw that the backups stopped a few weeks ago. So, I went on my ad...
Hi eclark,
Please try clearing the web browser cache and see if that will help. You may also try using a different web browser or a different computer for isolation.
Also is there a green check mark on both the Internet Available and Service Available?
Regards,
Thanks for the reply John!
I have tried different computers, browsers, and cleared the cache. The "off" button still will not turn to "on." Yes, there is a green check make next ot both internet available and services available. I've also resarted the ReadyNas.
I really appreciate the help - it's so frustrating that this isn't working!! Any other ideas?
Thank you for helping!!
Hi eclark,
Can you trying assigning a static DNS on your NAS? You can use 8.8.8.8.
If it is still the same issue after assigning a static DNS, please download the system logs and then provide it to us. You may check this link for the procedure on how you can send it.
Regards,
I am sorry but I don't know how to assign a static DNS. It was recommended to me that I delete the permission to access my Ready Nas in my Amazon Account, and then re-connect it. I have done that, and now in the Cloud section of my ReadyNas admin a window should pop up asking me to connect my Ready Nas to the Amazon account - however it is not.
Do you think it is still a DNS issue? If so, how do I assign the static DNS?
Hi eclark,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
