Forum Discussion

Aspirant

Apr 20, 2018

Amazon Drive not turning on

I've been using Amazon Drive to back up my ReadyNas for over a year. I checked Amazon to make sure that everything was backed up, but saw that the backups stopped a few weeks ago. So, I went on my ad...

ReadyNAS Backup

eclark

Aspirant

Apr 23, 2018

Thanks for the reply John!

I have tried different computers, browsers, and cleared the cache. The "off" button still will not turn to "on." Yes, there is a green check make next ot both internet available and services available. I've also resarted the ReadyNas.

I really appreciate the help - it's so frustrating that this isn't working!! Any other ideas?

Thank you for helping!!

JohnCM_S

NETGEAR Employee Retired

Apr 25, 2018

Hi eclark,

Can you trying assigning a static DNS on your NAS? You can use 8.8.8.8.

If it is still the same issue after assigning a static DNS, please download the system logs and then provide it to us. You may check this link for the procedure on how you can send it.

Regards,

eclark
Aspirant
Apr 30, 2018
I am sorry but I don't know how to assign a static DNS. It was recommended to me that I delete the permission to access my Ready Nas in my Amazon Account, and then re-connect it. I have done that, and now in the Cloud section of my ReadyNas admin a window should pop up asking me to connect my Ready Nas to the Amazon account - however it is not.

Do you think it is still a DNS issue? If so, how do I assign the static DNS?
- StephenB
  Guru - Experienced User
  Apr 30, 2018
  eclark wrote:
  
  If so, how do I assign the static DNS?
  
  Go to the network page, click on the network settings wheel, and then choose "settings".
  
  Click on the ipv4 tab, and you'll see the DNS servers at the bottom. Click on the + and then add 8.8.8.8