Forum Discussion

mrQQ

Apprentice

Nov 16, 2017

Amazon Drive sync skips some files

Hello, Amazon Drive Sync skips files which start with "-" and "+" signs. Can this be fixed?

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Marc_V

NETGEAR Employee Retired

Nov 21, 2017

hi mrQQ!

I don't think this will be fixed on the NAS side; Amazon drive limits the filename to contain any special characters which in this case "-" and "+" are part of the list. You will have to rename the filenames before the upload can be possible.

Here is a link regarding that information Amazon Incompatible File names

Hope this helps!

Regards

mrQQ

Apprentice

Nov 26, 2017

- and + are not part of the list, unless you're seeing something I am not. This is further proven by the fact that I can upload those files without any issues using web browser.

Marc_V
NETGEAR Employee Retired
Nov 26, 2017
Hi mrQQ

You are correct, my apologies on not being able to check right away. The NAS do not sync files that start with +- signs but will upload it through the Web browser.

ReadyNAS will sync files with any compatible special characters as long as it does not include the +- signs at the beginning of the filename. I tested this using RN104 on OS 6.9.0

I will try to inquire this with support and post an update once we have feedback.

Regards
Marc_V
NETGEAR Employee Retired
Nov 27, 2017
Hi mrQQ

I would suggest logging a case with NETGEAR Support through Phone or Chat so they can check on this issue and escalate if needed. Higher tier experts might need to check on this.

Regards
- mrQQ
  Apprentice
  Jan 20, 2018
  oh but it says it needs serial number, and I have no idea where to find it...
  - StephenB
    Guru - Experienced User
    Jan 21, 2018
    mrQQ wrote:
    
    oh but it says it needs serial number, and I have no idea where to find it...
    
    It's on the System->Overview page in the web admin ui, so it's right in front of you when you log into it.