Forum Discussion

mrQQ

Apprentice

Nov 16, 2017

Amazon Drive sync skips some files

Hello, Amazon Drive Sync skips files which start with "-" and "+" signs. Can this be fixed?

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Marc_V

NETGEAR Employee Retired

Nov 27, 2017

Hi mrQQ

I would suggest logging a case with NETGEAR Support through Phone or Chat so they can check on this issue and escalate if needed. Higher tier experts might need to check on this.

Regards

mrQQ

Apprentice

Jan 20, 2018

oh but it says it needs serial number, and I have no idea where to find it...

StephenB
Guru - Experienced User
Jan 21, 2018
mrQQ wrote:

oh but it says it needs serial number, and I have no idea where to find it...

It's on the System->Overview page in the web admin ui, so it's right in front of you when you log into it.
- mrQQ
  Apprentice
  Jan 21, 2018
  Oh, sorry for missing that :(
  
  Unfortunately..
  Based on your serial number and purchase date, NETGEAR can offer you the following support options:
  Complimentary
  Ask our community
  Search our knowledge base
  
  Paid
  
  Your complimentary 90 day technical support expired on Nov 08, 2013.
  You can purchase a paid support subscription to extend your coverage.
  StephenB wrote:
  
  Unless there's a different method of submitting bug reports?
Marc_V
NETGEAR Employee Retired
Jan 21, 2018
mrQQ

Can you send me the SN through PM?
- mrQQ
  Apprentice
  Feb 07, 2018
  Sent.
  
  Thank you!
  - Marc_V
    NETGEAR Employee Retired
    Feb 07, 2018
    Hi mrQQ
    
    You may want to try and update to OS 6.9.3 BETA2
    
    Regards