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Forum Discussion
Asking for help with "RAID level unknown" & "volume root is degraded" errors
Hello, After a firmware update, my Readynas 104 is unusable. I have the following error message: "Volume data RAID level unknown" (see capture). Diagnostics revealed that a disk has "pending sectors"...
Hello and thank you for answering.
You're right, I meant 3 disks, sorry.
When I start with 4 disks I get the "disk 2 has pending sectors" and when I start with 3 disks (excluding the 2nd), I get "Volume root is degraded" and "md/raid:md127: failed to run raid set." when I use the diagnostic from RAIDAR.
I cannot access my data either with 3 or 4 disks.
I get to the 1st folder level (Videos, Pictures, ... but I click I get a network error message saying windows cannot access (error code 0x80070043).
Can you log into the NAS web UI?
Yes, I can access the NAS web UI.
We I do I get the warning message : "delete the inactive volumes to use the disk. Disk 1,2,3,4".
That means that the problem isn't with the NAS OS partition (corrupt root), it is with the data volume.
There are multiple causes for this, so the best way to proceed is to contact paid Netgear support (my.netgear.com). Sometimes the solution would require data recovery, which is an expensive service ( https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service ). But it might be simpler than that.
If you have a backup of your data, then another option is to do a factory default, rebuild the NAS, and then restore the data from your backup.
The Netagear support is far too expensive:
Initial Diagnostics fee: $200.00 USD (per service event, up to one hour) + Hourly rate: $180.00 USD
I can't afford that.
And unfortunately I don't have any backup of my data, it's too large I would need another NAS to back it up.
Is there no other way than paying to solve my data volume issue?
Or at least to recover some data before doing a factory default reset?
Thanks.
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