I have a ReadyNAS NV+ with the latest firmware (4.1.13) in a Windows Server 2003 environment. We have been using this for some time with no issues. Last week, a drive failed in the NAS. It was promptly replaced, but since then my boss is unable to get to her private U: drive (Mapped a drive to \\readynas\jsmith). I tried navigating there directly and while I can get to \\readynas and see all the shares, including the jsmith folder, I cannot get into it. I get the message:Windows cannot access \\readynas\jsmith. Check the spelling of the name, otherwise there might be a problem with the network. Error code: 0x80070035 The network path was not found.When I go into Frontview and go to Security - User and Group Accounts I can see jsmith with 11,371MB used so I don't think that the folder was deleted and she lost all her files (oh god I hope not!)I tried logging onto the server, navigating to \\readynas\home but I get the message:\\readynas\home is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.No network provider accepted the network path.I can right click on "home" but there is no security tab, no way to take ownership, and I'm kind of at a loss as to how I can get into the share and how I can let my user access it again. She is kind of freaking out since that's where all her personal and important files are stored.Any help would be greatly appreciated!

What version of Windows is she running on her client machine?Has she updated to a newer version of Windows does recently?Can other users still see their home shares?

All computers running Windows 7 Professional x64. No recent updates of the OS for anyone.Everyone can navigate to \\readynas and can see all the shares, including their private home share, but everyone gets that same error message when actually trying to access their home shares.

If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.

Yes, I can log on as administrator and connect to \\readynas and I see the home folder. I cannot access it though as I get the second error message from my original post.She has not changed her password for a year as our annual password reset is coming up this month, so that isn't it.What exactly does that add-on do and will it work even though it says it's for the Duo. Is there any danger at all of removing/erasing files using it?Also, when you first mentioned the NAS admin password it got me thinking that maybe something happened with the drive failure that messed with the admin password so I went to Frontview and went to Security - Security Mode - Domain and I entered the admin password again. I then got this message:WARNING! Unsuccessful updating this system's DNS record on ADS server. Please check your DNS settings or manually add this device to your network's DNS records.I never did anything with DNS when I originally set this up, it all just worked. Is there any chance that might be causing the issue? How do I resolve it if so? Also, right after I hit okay on that prompt it then immediately popped up and said, "Successfully joined domain MYDOMAIN" so it seems like I still connected just fine.

StephenB wrote:If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.Installed the add-on, still no luck.Using these private home shares is really starting to scare me now as it seems like, while that information is still on the NAS, if something goes wrong there is literally no way to access it. With any other share I can always log in as administrator on the network and go take ownership of files to re-assign permissions. With these shares, even though I can see the "home" folder on the NAS, I can't access it and I can't change any security permissions.How do I get my boss access to her important files again? And, if it can be figured out, what caused all this and how can I prevent it from happening again?

Cannot access private user share - ReadyNAS NV+ #23958725

25 Replies

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Teeklin

Aspirant

Sep 10, 2014

Marto73 wrote:
Teekin,
3 points.
(1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874
and check access. IP and Admin/ Password go back to default.

(2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box.
Do it one by one, and test.

See Appendix of
http://kb.netgear.com/app/answers/detail/a_id/7054

(3) If no progress thereafter, open a support ticket.
http://support.netgear.com/general/contact/default.aspx#tab-email

Attach logs, screenshots and this forum link. Reply with 8 digit case #.

Regards Marto

Marto73 wrote:
Teekin, 3 points. (1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874 and check access. IP and Admin/ Password go back to default. (2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box. Do it one by one, and test. See Appendix of http://kb.netgear.com/app/answers/detail/a_id/7054 (3) If no progress thereafter, open a support ticket. http://support.netgear.com/general/contact/default.aspx#tab-email Attach logs, screenshots and this forum link. Reply with 8 digit case #. Regards Marto

For your first point, the OS reinstall, I would be more than happy to give it a shot but is there any chance at all that doing an OS reinstall will result in losing any of the files on the NAS? Right now it is our sole point of backup for our server and has a lot of files that aren't backed up anywhere else (I know, I know...been begging and pleading for the money to get better backup solutions in place!) Especially in the case of the private home shares, I want to be sure that doing this won't affect the files in those shares in any way before I move forward.

For point number 2, I can do that for all shares that I've created but unfortunately the private user shares are not listed there. I believe that is intended.

StephenB
Guru - Experienced User
Sep 10, 2014
Did you create a support case? (support.netgear.com, use email if you don't have a support contract)

Teeklin

Aspirant

Sep 15, 2014

Marto73 wrote:
Teekin,
3 points.
(1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874
and check access. IP and Admin/ Password go back to default.

(2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box.
Do it one by one, and test.

See Appendix of
http://kb.netgear.com/app/answers/detail/a_id/7054

(3) If no progress thereafter, open a support ticket.
http://support.netgear.com/general/contact/default.aspx#tab-email

Attach logs, screenshots and this forum link. Reply with 8 digit case #.

Regards Marto

Marto73 wrote:
Teekin, 3 points. (1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874 and check access. IP and Admin/ Password go back to default. (2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box. Do it one by one, and test. See Appendix of http://kb.netgear.com/app/answers/detail/a_id/7054 (3) If no progress thereafter, open a support ticket. http://support.netgear.com/general/contact/default.aspx#tab-email Attach logs, screenshots and this forum link. Reply with 8 digit case #. Regards Marto

Created support ticket, the case # is: 23878885

mdgm-ntgr
NETGEAR Employee Retired
Sep 15, 2014
I don't see logs attached to your case
Teeklin
Aspirant
Sep 15, 2014
Yeah, I saw your PM and installed the add on and now when i try to log in to get the logs from the NAS I am unable to. RAIDar still sees it up and running though.

edit: Can't access any shares either, so I assume it's something to do with the add on. If that's not the case then let me know so I can reboot it manually since I can't get into Frontview to reboot it.

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Cannot access private user share - ReadyNAS NV+ #23958725

25 Replies

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