I have a ReadyNAS NV+ with the latest firmware (4.1.13) in a Windows Server 2003 environment. We have been using this for some time with no issues. Last week, a drive failed in the NAS. It was promptly replaced, but since then my boss is unable to get to her private U: drive (Mapped a drive to \\readynas\jsmith). I tried navigating there directly and while I can get to \\readynas and see all the shares, including the jsmith folder, I cannot get into it. I get the message:Windows cannot access \\readynas\jsmith. Check the spelling of the name, otherwise there might be a problem with the network. Error code: 0x80070035 The network path was not found.When I go into Frontview and go to Security - User and Group Accounts I can see jsmith with 11,371MB used so I don't think that the folder was deleted and she lost all her files (oh god I hope not!)I tried logging onto the server, navigating to \\readynas\home but I get the message:\\readynas\home is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.No network provider accepted the network path.I can right click on "home" but there is no security tab, no way to take ownership, and I'm kind of at a loss as to how I can get into the share and how I can let my user access it again. She is kind of freaking out since that's where all her personal and important files are stored.Any help would be greatly appreciated!

What version of Windows is she running on her client machine?Has she updated to a newer version of Windows does recently?Can other users still see their home shares?

All computers running Windows 7 Professional x64. No recent updates of the OS for anyone.Everyone can navigate to \\readynas and can see all the shares, including their private home share, but everyone gets that same error message when actually trying to access their home shares.

If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.

Yes, I can log on as administrator and connect to \\readynas and I see the home folder. I cannot access it though as I get the second error message from my original post.She has not changed her password for a year as our annual password reset is coming up this month, so that isn't it.What exactly does that add-on do and will it work even though it says it's for the Duo. Is there any danger at all of removing/erasing files using it?Also, when you first mentioned the NAS admin password it got me thinking that maybe something happened with the drive failure that messed with the admin password so I went to Frontview and went to Security - Security Mode - Domain and I entered the admin password again. I then got this message:WARNING! Unsuccessful updating this system's DNS record on ADS server. Please check your DNS settings or manually add this device to your network's DNS records.I never did anything with DNS when I originally set this up, it all just worked. Is there any chance that might be causing the issue? How do I resolve it if so? Also, right after I hit okay on that prompt it then immediately popped up and said, "Successfully joined domain MYDOMAIN" so it seems like I still connected just fine.

StephenB wrote:If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.Installed the add-on, still no luck.Using these private home shares is really starting to scare me now as it seems like, while that information is still on the NAS, if something goes wrong there is literally no way to access it. With any other share I can always log in as administrator on the network and go take ownership of files to re-assign permissions. With these shares, even though I can see the "home" folder on the NAS, I can't access it and I can't change any security permissions.How do I get my boss access to her important files again? And, if it can be figured out, what caused all this and how can I prevent it from happening again?

Cannot access private user share - ReadyNAS NV+ #23958725

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Teeklin
Aspirant
Sep 08, 2014
Any instructions on how I can do that or maybe a link showing me what I need to do? Right now I don't enter any credentials at all, if it's a machine on the domain I just have to enter \\readynas into the explorer bar and it will pop up with all the shares (the three I created and the private user share of whoever I am logged into at the time).

Even when I use a laptop that isn't joined to the domain but is on the network, I can still get to \\readynas without inputting credentials.
mdgm-ntgr
NETGEAR Employee Retired
Sep 08, 2014
Have you tried rebooting the NAS?

The net use command is used via the command prompt.

Right now, I need some sleep, but I can continue helping tomorrow.
Teeklin
Aspirant
Sep 08, 2014
I've rebooted it twice just to be safe, yes.

Get some sleep, I appreciate all the help and the problem will still be there tomorrow to work on. Thanks again for all your help, I owe you a drink!
Teeklin
Aspirant
Sep 10, 2014
Bump. Anyone have any other ideas about how to access the information in the private home shares? Hours more of Google searching and I've still come up dry on what to do when you can't access them.
StephenB
Guru - Experienced User
Sep 10, 2014
Create a public "TempHome" share on the NAS. Then create a backup job in Frontview, specifying "all home shares" as the source, and "TempHome" as the destination. Then run the backup job.

Teeklin

Aspirant

Sep 10, 2014

Really brilliant idea, but I get the message "unable to access source /c/home" and the backup fails.

--------------------------------------------------------------------------------
FULL Backup started. Wed Sep 10 06:40:09 CDT 2014

Job: 003
Protocol: local
Source: [All Home Shares]
Destination: [TempHome]/




Backup failed. Wed Sep 10 06:40:10 CDT 2014.

Reason for failure:
Unable to access source path /c/home.

Teeklin
Aspirant
Sep 10, 2014
I gotta say I am really horrified right now that all those files on the NAS are going to be lost. I'm running out of ideas for how to actually access them, and my only comfort is that I can still see that the NAS shows the 11,300MB of space taken up. Otherwise I would think that the folder got deleted somehow.

Looking at that error message though, I get the feeling that the default location for these home shares is in \\readynas\c\home but that doesn't look like it exists when I log in as administrator and browse to \\readynas. I have \\readynas\home and \\readynas\c but I don't have a home folder inside the c folder.
Marto731
Aspirant
Sep 10, 2014
Teekin,
3 points.
(1) OS reinstall http://kb.netgear.com/app/answers/detail/a_id/24874
and check access. IP and Admin/ Password go back to default.

(2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box.
Do it one by one, and test.

See Appendix of
http://kb.netgear.com/app/answers/detail/a_id/7054

(3) If no progress thereafter, open a support ticket.
http://support.netgear.com/general/contact/default.aspx#tab-email

Attach logs, screenshots and this forum link. Reply with 8 digit case #.

Regards Marto

StephenB

Guru - Experienced User

Sep 10, 2014

Teeklin wrote:
Really brilliant idea, but I get the message "unable to access source /c/home" and the backup fails. -------------------------------------------------------------------------------- FULL Backup started. Wed Sep 10 06:40:09 CDT 2014 Job: 003 Protocol: local Source: [All Home Shares] Destination: [TempHome]/ Backup failed. Wed Sep 10 06:40:10 CDT 2014. Reason for failure: Unable to access source path /c/home.

Teeklin wrote:

Really brilliant idea, but I get the message "unable to access source /c/home" and the backup fails.

--------------------------------------------------------------------------------
FULL Backup started. Wed Sep 10 06:40:09 CDT 2014

Job: 003
Protocol: local
Source: [All Home Shares]
Destination: [TempHome]/




Backup failed. Wed Sep 10 06:40:10 CDT 2014.

Reason for failure:
Unable to access source path /c/home.

I tested it before I posted, and it worked fine with my duo v1.

StephenB
Guru - Experienced User
Sep 10, 2014
Marto73 wrote:
(2) For each share, can you go to CIFS, Advanced, and click on the 'set ownership and permissions' tick box.
Do it one by one, and test.
Hi Marto. This doesn't apply as the issue is only with the private user shares. There is an add-on which can reset permissions for the private shares. Though I am concerned that perhaps /c/home no longer exists (file system corruption???)

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Cannot access private user share - ReadyNAS NV+ #23958725

25 Replies

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