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Cannot access private user share - ReadyNAS NV+ #23958725
I have a ReadyNAS NV+ with the latest firmware (4.1.13) in a Windows Server 2003 environment. We have been using this for some time with no issues. Last week, a drive failed in the NAS. It was promptly replaced, but since then my boss is unable to get to her private U: drive (Mapped a drive to \\readynas\jsmith). I tried navigating there directly and while I can get to \\readynas and see all the shares, including the jsmith folder, I cannot get into it. I get the message:
When I go into Frontview and go to Security - User and Group Accounts I can see jsmith with 11,371MB used so I don't think that the folder was deleted and she lost all her files (oh god I hope not!)
I tried logging onto the server, navigating to \\readynas\home but I get the message:
I can right click on "home" but there is no security tab, no way to take ownership, and I'm kind of at a loss as to how I can get into the share and how I can let my user access it again. She is kind of freaking out since that's where all her personal and important files are stored.
Any help would be greatly appreciated!
Windows cannot access \\readynas\jsmith. Check the spelling of the name, otherwise there might be a problem with the network.
Error code: 0x80070035 The network path was not found.
When I go into Frontview and go to Security - User and Group Accounts I can see jsmith with 11,371MB used so I don't think that the folder was deleted and she lost all her files (oh god I hope not!)
I tried logging onto the server, navigating to \\readynas\home but I get the message:
\\readynas\home is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
No network provider accepted the network path.
I can right click on "home" but there is no security tab, no way to take ownership, and I'm kind of at a loss as to how I can get into the share and how I can let my user access it again. She is kind of freaking out since that's where all her personal and important files are stored.
Any help would be greatly appreciated!
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- What version of Windows is she running on her client machine?
Has she updated to a newer version of Windows does recently?
Can other users still see their home shares? - All computers running Windows 7 Professional x64. No recent updates of the OS for anyone.
Everyone can navigate to \\readynas and can see all the shares, including their private home share, but everyone gets that same error message when actually trying to access their home shares. - If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).
Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).
Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions. - Yes, I can log on as administrator and connect to \\readynas and I see the home folder. I cannot access it though as I get the second error message from my original post.
She has not changed her password for a year as our annual password reset is coming up this month, so that isn't it.
What exactly does that add-on do and will it work even though it says it's for the Duo. Is there any danger at all of removing/erasing files using it?
Also, when you first mentioned the NAS admin password it got me thinking that maybe something happened with the drive failure that messed with the admin password so I went to Frontview and went to Security - Security Mode - Domain and I entered the admin password again. I then got this message:WARNING! Unsuccessful updating this system's DNS record on ADS server. Please check your DNS settings or manually add this device to your network's DNS records.
I never did anything with DNS when I originally set this up, it all just worked. Is there any chance that might be causing the issue? How do I resolve it if so? Also, right after I hit okay on that prompt it then immediately popped up and said, "Successfully joined domain MYDOMAIN" so it seems like I still connected just fine. StephenB wrote: If you logon as admin, using the NAS admin password to connect to \\readynas you will see the home folder (and jsmith under it).
Possibly she changed her password, and the NV+ is out of sync? Perhaps check the windows credentials manager on her machine (assuming a windows PC).
Also, you can try the add-on here: viewtopic.php?f=23&t=59370 Install as usual, and reboot. It should reset file ownership, but I don't think it changes permissions.
Installed the add-on, still no luck.
Using these private home shares is really starting to scare me now as it seems like, while that information is still on the NAS, if something goes wrong there is literally no way to access it. With any other share I can always log in as administrator on the network and go take ownership of files to re-assign permissions. With these shares, even though I can see the "home" folder on the NAS, I can't access it and I can't change any security permissions.
How do I get my boss access to her important files again? And, if it can be figured out, what caused all this and how can I prevent it from happening again?- If you login as admin (the Frontview) user you should be able to access the C drive and browse to home. Can you access the files that way?
Also the UID mapping will have changed as a result of leaving/joining the domain. - What exactly do you mean, "If I login as admin (the Frontview) user?"
I can log into my domain with the administrator username that I use for my domain. I can log into Frontview using the admin user name and password I set in Security - Admin Password.
If I log into my domain as the administrator I can see the C drive and home, but I can't access home. As I said in my original post, when I try to do that I get:\\readynas\home is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.
No network provider accepted the network path.
Or are you talking about something else entirely? - What happens when you access the C drive?
There should be a home folder within this.
Can you access the home share if you login to \\readynas as the Frontview user not your Domain admin? - When I go to \\readynas when logged into a machine as administrator I can indeed see the C folder in there. I can also access it, but inside that folder are 4 folders. 3 of them are shares I created in Frontview (backup, HR, users) and the final folder is "lost + found"
There is no home folder within there for me to attempt to access. This is true even if I log into the server itself as admin and browse to the NAS. I can see/access Volume C, I can see home but can't access it, but there is no separate home folder within the C folder.
As for your last question, how exactly do I login to \\readynas as the Frontview user?
Thanks for all your assistance in trying to get this back up and running by the way. Hours of google searching has me coming up dry and if I lose those files I'm not long for this world! - You connect to \\readynas as "admin" instead of using your Domain credentials
You can use the net use command to delete existing connections to the NAS and to establish the new one.
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