Cannot install ANY apps or delete ReadyNAS 102

---

StephenB wrote:

An OS reinstall does a partial reinstall of the operating system.  It also resets the NAS to use DHCP, changes the admin password to password, and turns off volume quota. Those settings can of course be set back after the reinstall.  It shouldn't affect data.  

 

I'm not sure if it would repair whatever archives are messed up, but it is pretty safe to try. 

---

Just attempted an OS reinstall, and that hasn't helped, same old error coming back at me again.  I'm going to do some reading around your other suggestion and see if perhaps that helps.

---

LeMMin9 wrote:
I'm going to do some reading around your other suggestion and see if perhaps that helps.

---

Note I was assuming that you'd already done some of the installs with ssh when I suggested it.  You can do damage with the linux CLI that destroys your data volume or bricks the NAS web ui.  So I do want to underscore the need to back up the data.  Even if you are familiar with linux, there is risk.

That particular command does complete successfully on my own RN102.  Don't do an apt-get upgrade as that can do damage.

The general procedure to gain access is to enable ssh in system->settings.  You can access the CLI using

• putty.exe (windows) - available here: https://www.putty.org/.  Log in as "root".
• terminal (mac):  terminal root@nas-ip-address
• ssh (Windows 10): ssh root@nas-ip-address

Use the real NAS ip address of course.  The password is the same as the NAS admin password.

It's important to use "root".  Don't use admin.

Thanks for the SSH guide, so I've logged in and have only run the apt-get update and got the following:

# apt-get update --fix-missing
Hit:1 http://security.debian.org jessie/updates InRelease
Ign:2 http://mirrors.edge.kernel.org/debian jessie InRelease
Hit:3 http://apt.readynas.com/packages/readynasos 6.9.4 InRelease
Hit:4 http://mirrors.edge.kernel.org/debian jessie Release
Reading package lists... Done

Restarting the NAS and will attempt another install of the Plex app via the web gui....

AND.... no love.  It's in a bad way, that's for sure

Tried some SSH commands to remove Plex and got the following:  

# apt-get remove --purge plexmediaserver-ros6-binaries
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: The package plexmediaserver-ros6-binaries needs to be reinstalled, but I can't find an archive for it.

I'm well out of my depth now so I'm just going to stop.  I've already accepted the fact that dta may be lost from my NAS an I'll have to accept that, so I'm backing up what I can with the limited space I have on my laptop.

Does this seem at all recoverable?

---

LeMMin9 wrote:

 

Does this seem at all recoverable?

---

I suspect it could be solved, but I am not sure how.

You could try per-incident paid support - not sure if they will take it on, since the problem was caused by third-party apps.  But they might be willing.  They have the capacity to rebuild the complete OS partition without destroying your data - and then you could start over with just the apps you need.  

On the backup, I recommend investing in sufficient USB drives to back up your NAS.  I'm seeing WD 8 TB USB drives on sale at Amazon for $140 US at the moment; 10 TB for $200.  https://www.amazon.com/Elements-Desktop-Hard-Drive-WDBWLG0080HBK-NESN/dp/B07D5V2ZXD/ 

Well after looking at the cost of per-incident support, I've ruled that out.

And I haven't had any other responses about my logs so I'll just have to look at backing up what data I can and then factory resetting the NAS.

Thank you for the assistance that was provided, but it appears this problem will not be resolved by the masses this time.