Forum Discussion

Aspirant

Oct 24, 2017

Can't register product (product already registered online)

I'm trying to register the RND2110 in my account in order to use it in the Netgear ReadyCloud. But I get the message "Can't register product (product already registered online)". I still have a recei...

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evan2

NETGEAR Expert

Oct 25, 2017

Did your RND2110 update to 6.x FW?

if it is still 4.x FW, it doesn't support ReadyCLOUD?

and if want to use ReadyCLOUD, don't need to register NAS, you can turn on ReadyCLOUD using your email account (Not register email account) directly.

StephenB
Guru - Experienced User
Oct 25, 2017
evan2 wrote:

Did your RND2110 update to 6.x FW?

It can't run 6.x - a v1 runs 4.1.x firmware, a v2 runs 5.3.x firmware.

This means that your NAS can't connect to ReadyCloud.
- Dmytro
  Aspirant
  Nov 06, 2017
  Very sorry. Thanks for the info.