NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
nickface
Jan 04, 2017Tutor
Can't upgrade firmware over GUI or USB #27886772
Hi all; I've actually been trying to upgrade the firmware for about 2 years, and have just got round to setting it up again on a new network, now that I've moved house.
So, to clarify:
- ...
- Jan 04, 2017
Try ReadyNAS OS 6: RN100/RN2120 cannot update due to invalid checksum
You can update direct from ReadyNAS OS 6.2.4 to ReadyNAS OS 6.6.1 which was just released yesterday. Unlike the update to 6.6.0 from 6.2.4 it doesn't require an intermediate update.Edit: Sounds like you've already followed the required upgrade path for 6.6.0 by updating first to 6.5.2 using the above workaround then updating to 6.6.0 normally.
As for USB Boot Recovery not working either you formatted the USB key incorrectly or it's an incompatible one or the process to boot off USB was not followed correctly. You can have to try a number of USB keys before finding one that works.
JennC
Jan 04, 2017NETGEAR Employee Retired
Hello nickface,
Try logging in to http:// followed by the LAN IP of the NAS then check if the firmware version really updated under System > Overview. If it does not show it updated to the last version you installed, close it then clear browser cache then log in again. You may also check if you get the same results using another web browser. If same results, try loading the firmware manually by download the firmware from the download site then go to System > Settings > Manual install firmware.
Also, do you have full backup of the data?
Regards,
- nickfaceJan 04, 2017Tutor
Hi JennC; thanks for the quick response.
I've done everything you suggested (I've actually done them before, numerous times, but have done them again just now). Still nothing - firmware is still 6.2.4. Any more suggestions?
I don't have a full backup of the data, and I'd like to try everything possible before wiping it. I don't mind risking it (ie when updating firmware), but backing everything up would be an enormous pain.
nick
- JennCJan 04, 2017NETGEAR Employee Retired
Hello nickface,
What is the model number of the NAS again?
You might need to contact support for fixing this from the backend. I strongly suggest to back up your data too.
Regards,
- nickfaceJan 04, 2017Tutor
Hi JennC; it's an RN10200. And yes, I probably should backup the data, but I'm using it as a media server, and part of the point of having a RAID drive was that I wouldn't need to have multiple copies of thing clogging everything up.
How do I go about contacting support, then?
n
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!