Case #16666541, NV+ stuck "Booting..."

*Exact same thing* has happened as of yesterday. Someone tried to Download All Logs, to see why a backup job failed, and the NV+ has been locked up ever since. It is currently in the same state ... blue light pulsating, Activity light rapidly blinking, all four disk lights solid green, LCD displaying "Booting..." after the unit was manually rebooted and performed a File System Check (completed 100%) and Quota Check (completed 100%). This time I am not going to just factory restore and start over, instead I would like to get this problem solved of why this happens when someone tries to download the logs from Status -> Logs. This should not happen. We do occasionally need access to those logs to troubleshoot backups because trying to view the backup log itself, from Backup Jobs, always causes the unit to hang. We have never successfully accessed logs via Download All Logs. Which is easy to forget, unfortunately. The option is there, you would think it would actually do what it says and not destroy the entire set of data.

If anyone at Netgear cares to get involved, the case number is 18488184 . I can get you access to the unit if necessary.