Forum Discussion

Guru - Experienced User

Sep 23, 2015

Solved

Crashplan JRE update needed

Crashplan released an update on 21 September 2015 (4.4.0) which fails to install on my pro-6 (running 4.2.28). The issue is that the new service requires jre 1.7 or jre 1.8, and my system was r...

Other Backup Solutions

WhoCares_
Dec 03, 2015
Here's for those who boldly go ...

https://rnxtras.com/add-ons/update/glibc6-2-13-readynas-os-4-x86-only-60494

Have fun!

-Stefan

WhoCares_

Mentor

Jan 04, 2016

Basically you need to power off your NAS, find the reset button on the back of the unit, put a straightened paper clip in it and depress the reset button *before* powering on the NAS and keep the reset button depressed until the phrase "Boot Menu" is displayed on the LCD. Then use the backup button to cycle through the options until you get to "OS Reinstall". Now use the paper clip to press the Reset button on the back again.

This would also be the way to get your NAS into TechSupport mode which you could try first as StephenB suggested. This will open a telnet connection to the ReadyNAS and allow to run some diags on the system.

-Stefan

Dewdman42

Virtuoso

Jan 04, 2016

I didn't see the bit about tech support command line mode...which could have been interesting to try first...sorry I missed that, anyway I did the OS reinstall...Raidar sees it, but no admin page yet, I presume its taking a while to rebuild some stuff under /

StephenB
Guru - Experienced User
Jan 04, 2016
Maybe see if you can ssh in. Usually that works before the web server is up.
Dewdman42
Virtuoso
Jan 04, 2016
would my old unix login still be there? Its saying connection refused
StephenB
Guru - Experienced User
Jan 04, 2016
Try root as the log-on, with netgear1 as the password.
Dewdman42
Virtuoso
Jan 04, 2016
raidar finds it, shows it with a new name. it said "Upgrading" for a while, but now it says "healthy". However, hitting the admin button brings up nothing. Trying ssh comes back with connection refused.
Dewdman42
Virtuoso
Jan 04, 2016
I dunno been waiting...still no connection. Ping works. nothing else. Raidar says its "Healthy". a new host name was assigned during the OS reinstall I guess. I dont' really know what else to do.
StephenB
Guru - Experienced User
Jan 04, 2016
Tech support mode ought to work, but you'd need help from there.
Dewdman42
Virtuoso
Jan 04, 2016
help from who?
StephenB
Guru - Experienced User
Jan 05, 2016
Dewdman42 wrote:

help from who?

whocares_ offered, so maybe PM him and take him up on it. Netgear support folks (mdgm or others) might be willing to help. I don't know if an official support request would be accepted in this case or not.
Dewdman42
Virtuoso
Jan 06, 2016
WhoCares thankfully got me working again..have the latest libc. Thanks Stefan!