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Forum Discussion
Deleting/changing account that appears in the Permissions column of the Shares page
I am replacing the previous admin of this device. I'd like to add my email address and remove theirs. Their email address appears in the "Permissions" column, but it does not appear in the list of Accounts->Users. It does show up in the Accounts->ReadyCloud list. When I try to do "Remove user", it gives a message about needing to do that in the ReadyCloud portal. In the ReadyCloud portal the email address does not appear. When I click on "Admin page", it says that it only works when it is on the same network, but I know they are on the same network.
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Hello axiomcrs,
When you login to the ReadyCloud portal, make sure you are using the account that has admin right, it should be the one that is set as "signed in as" in the admin page's Cloud > ReadyCloud. Once logged in, check under Manage if the account that you want to remove it listed. If it is not, reboot the NAS and check if you get the same results.
Do you have files stored to the ReadyCloud home shares? If none or you have backed up the files stored to the ReadyCloud home shares you may also try leaving ReadyCloud from the admin page. This, however, will delete the ReadyCloud users you have added as well as their home shares which will delete the files stored to them also (that is why I asked if you have files stored to the ReadyCloud home shares or if you have backed them up). So, before deciding to push the Leave button of Cloud > ReadyCloud, make sure you have no important files stored to the ReadyCloud users' shares or if you do have then just make sure you have full backup. :)
Welcome to the community!
Regards,
I have successfully done the "Leave" operation, thanks for your help. The email address is removed from the "Permissions" list.
Now I have another issue. When I try to "Join" my self to the ReadyCloud (I have a valid MyNetGear account) I get:this: https://i.gyazo.com/5c501a9cf1356daa52237802cdca7ddd.png
Hello axiomcrs,
Did you already reboot the NAS? What's the firmware version? Please also check if UPnP is enabled under System > Settings.
Regards,
Hello axiomcrs,
Do you have another ReadyCloud account that you try to use and test if you get the same error message?
Regards,
Firmware ver is 6.7.4
UPNP is enabled
NAS is rebooted
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